Medical Receptionist

American Family Care Cleveland; Cleveland (TN); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free uniforms

Health insurance

Advancement opportunities

Paid time off

401(k)

Performance bonus

Dental insurance

Flexible scheduling

Descripción de la vacante

American Family Care Cleveland is seeking a front desk professional to check patients in and out, verify insurance, and maintain accurate records. You will manage patient flow, collect payments, and provide friendly service in a fast-paced urgent care setting.

Responsibilities include greeting patients, registering new and returning patients, updating insurance data, handling payments, and ensuring complete documentation.

Formación

• High School graduate or equivalent; medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation with strong customer service.
• Clear and articulate phone mannerisms; well-groomed appearance.

Responsabilidades

• Check patients in and out by verifying insurance and collecting payments.
• Maintain patient records and accounts; ensure patient flow.
• Greet patients and obtain insurance/ID copies; register and update records.
• Process patient payments and address billing issues; assist with follow-ups.
• Balance daily charges and complete closing procedures; secure assets.
• Provide excellent customer service and respond to patient needs.

Conocimientos

Customer service

Accuracy

Detail orientation

Phone etiquette

Educación

High School degree

Herramientas

Microsoft Office

Descripción del empleo

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance
• Dental insurance

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.