Director, Omnichannel Excellence & Scientific Education

Eisai US; Nutley (NJ); Hybrid; USD 194,000 - 254,000; Full time

Job summary

Eisai Inc. in Nutley, NJ, is seeking a Director of Omnichannel Excellence, Scientific Education, Experience & Personalization to architect and drive the omnichannel strategy for Medical Affairs.

The role focuses on scientific education, engagement solutions, and personalized stakeholder experiences across channels, analytics, and technology. The position requires 10+ years in pharmaceutical or related sectors, extensive omnichannel and MSL engagement experience, and strong cross-functional

Qualifications

• Deep understanding of scientific education strategy and the healthcare professional engagement ecosystem.
• Proven knowledge of the scientific publisher landscape and third‑party education platforms.
• Subject matter expertise in omnichannel strategy, journey orchestration, personalization, and customer experience design.

Responsibilities

• Identify unmet stakeholder needs and translate insights into omnichannel scientific education solutions.
• Design, champion, integrate, deploy, and measure customer-centric engagement strategies and experiences.
• Develop near-, mid-, and long-term roadmaps that advance omnichannel maturity and scientific education excellence.
• Lead omnichannel design thinking, stakeholder journey mapping, and experience design efforts.
• Partner with Regulatory, Legal, Privacy, and Compliance to promote compliant and scientifically balanced interactions.

Skills

Omnichannel strategy

Personalization

Customer experience

Stakeholder engagement

Cross-functional leadership

Change management

Regulatory collaboration

Education

Bachelor degree required

Advanced degree preferred

Tools

CRM

Job description

Eisai Inc. in Nutley, NJ, is seeking a Director of Omnichannel Excellence, Scientific Education, Experience & Personalization to architect and drive the omnichannel strategy for Medical Affairs.

The role focuses on scientific education, engagement solutions, and personalized stakeholder experiences across channels, analytics, and technology. The position requires 10+ years in pharmaceutical or related sectors, extensive omnichannel and MSL engagement experience, and strong cross-functional