Medical Office Support Specialist

Ozark Center; Neosho (MO); On-site; USD 32,000 - 44,000; Full time

Job summary

Ozark Center in Neosho, MO seeks a Float/Clerical position to support medical records, admissions, and clerical duties across multiple sites. You will learn several programs and provide coverage at various locations, interacting with individuals affected by behavioral health issues in a trauma-informed environment.

The role reports to the Clinical Support Team Leader and requires a high school diploma or equivalent; prior medical clerical or medical records experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Preferred: 1 year of experience in medical clerical or medical records.
• Experience in medical office clerical tasks preferred.

Responsibilities

• Receive incoming phone calls, check/follow up on messages and distribute messages.
• Maintain clinical scheduling calendars.
• Create client electronic medical record and complete all required financial paperwork.
• Collect payments for services rendered at time of appointments.
• Scan releases, insurance cards, and IDs into EMR.
• Complete medical records tasks including auditing and closing EMR.
• Cover other service areas as needed.
• Perform other duties as assigned.

Skills

Clerical

Medical records

Customer service

Education

High School Diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Job Description Summary

Outlying office MOSS/Float performs clerical functions associated with clerical support services, medical records, and admissions specialists. This person also learns multiple different programs across the center to provide coverage. The Float travels from multiple sites to different locations where coverage is needed. This person recognizes that they will come into contact, on a daily basis, with individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues, recognizing that the individuals we serve often times have experienced trauma that affects their development and adjustment. This staff demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. They will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. This person reports to the Clinical Support Team Leader.

Education

• High School Diploma or equivalent.

Preferred Qualifications

• One (1) year prior experience preferred in a medical clerical or medical records position.
• Medical office clerk or medical records experience preferred.

Responsibilities

• Receive incoming phone calls, check/follow up on messages left on answering machine, and take and distribute phone messages
• Maintain clinical scheduling calendars.
• Create client electronic medical record and complete all required financial paperwork.
• Collect payments for services rendered at time of appointments.
• Responsibility of scanning of all applicable releases, copies of insurance cards, client identification cards, etc. into the electronic charts
• Complete various medical records assignments including auditing, scanning in documentation and closing EMR.
• Covers any support service area when vacant due to absences, vacations or vacancies
• Perform all other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Physical Requirements

• Typical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting.
• Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed.
• TB test upon hire.