Medical Office Support

Qualderm; Minnesota; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Additional Wellness Plans

Employee Assistance Program (EAP)

Exclusive Discounts

Referral Bonus Program

Job summary

Omni Cosmetic, part of QualDerm Partners, is seeking a hands‑on Practice Manager to lead daily business operations across plastic surgery, cosmetic services, and nonsurgical MedSpa treatments. This on‑site leadership role is based in Wayzata, Minnesota, with travel to St. Cloud, and a Monday–Friday schedule.

You will lead a team, optimize patient flow, and partner with physicians and clinical leaders to deliver excellent patient experiences and support practice growth.

Qualifications

• Three to five years of experience in a healthcare office.
• Bachelor’s degree in business, healthcare administration, or related field preferred; MBA/MHA a plus.
• Excellent verbal and written communication; strong organization and problem-solving.
• Willingness to travel to assigned locations; travel required.

Responsibilities

• Lead and develop your team.
• Oversee patient registration, calls, appointments, surgery scheduling, medical records, and payment collection.
• Coordinate administrative aspects of surgery scheduling with surgeons, anesthesia, nursing, surgical center staff, and patient coordinators.
• Partner with providers and clinical leaders to improve schedules, patient flow, and consultation/case capacity.
• Support consistent workflows across Wayzata and St. Cloud, assisting directly when needed.
• Collaborate with HR to recruit, onboard, train, and coach practice staff.

Skills

People leadership

Operational planning

Customer service

Communication skills

Team development

Education

Bachelor's degree in business/hc administration

MBA/MHA preferred

Tools

Microsoft Office

EMR systems

Practice management systems

Job description

Medical Office Support Practice Ops Management

Employment type:

Full-time

Experience:

Mid-Senior level

Lead a team. Shape the patient experience. Help a cosmetic practice thrive.

Omni Cosmetic, part of QualDerm Partners, is seeking a hands-on Practice Manager to lead daily business operations across plastic surgery, cosmetic services, and nonsurgical MedSpa treatments.

This role brings together people leadership, operational problem-solving, and patient service. You’ll partner with physicians, clinical leaders, and regional operations to create a welcoming experience for patients, help your team succeed, and support practice growth.

If you enjoy building strong working relationships, improving workflows, and stepping in alongside your team, we’d love to meet you.

Location and Schedule: This on-site leadership role is based in Wayzata, Minnesota, with travel to support our satellite location in St. Cloud. The schedule is Monday–Friday, 8:00 a.m.–5:00 p.m., with flexibility required based on practice needs.

What You’ll Do:

Lead and develop your team

• Partner with Human Resources to recruit, onboard, train, and coach practice staff.
• Set clear expectations, provide feedback, and support employee performance and development.
• Coordinate staffing and coverage around patient needs, provider schedules, and approved budgets.
• Build a collaborative culture grounded in communication, accountability, and respect.

Keep practice operations running smoothly

• Oversee patient registration, incoming calls, appointments, surgery scheduling, medical records, and payment collection.
• Coordinate administrative aspects of surgery scheduling with surgeons, anesthesia, nursing, surgical center staff, and patient coordinators.
• Partner with providers and clinical leaders to improve schedules, patient flow, and consultation and procedure capacity.
• Support consistent workflows across Wayzata and St. Cloud, assisting directly when needed.

Elevate the patient experience

• Help create a welcoming, discreet experience from the first inquiry through consultation, treatment, and follow-up.
• Address service concerns promptly and refer clinical questions to the appropriate licensed staff.
• Oversee timely inquiry responses and consultation follow-up.
• Partner with marketing and patient coordinators on approved campaigns, referral relationships, events, and patient re-engagement.
• Monitor revenue, expenses, staffing productivity, schedule utilization, and patient satisfaction.
• Review results with physicians and business leadership and help implement improvements.
• Oversee payment reconciliation, purchasing, supplies, and inventory, including MedSpa products and retail items.
• Support organizational policies and partner with clinical and surgical center leaders on safety, training, and accreditation readiness.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in business, healthcare administration, or a related field preferred; a master’s degree, such as an MBA or MHA, is a plus.
• Three to five years of experience in a healthcare office.
• Excellent verbal and written communication skills.
• Strong organization, judgment, and problem-solving skills.li>
• Knowledge of medical practice operations, medical terminology, and safety precautions.
• Proficiency with Microsoft Office, electronic medical records, and practice management systems.
• The ability to manage competing priorities, build effective relationships, and remain calm when challenges arise.
• A willingness to work alongside your team and travel to assigned practice locations.
• Preferred: Experience in plastic surgery, cosmetic services, MedSpa operations, or an ambulatory surgery setting. Experience supporting practice growth or organizational change is also a plus.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.