Medical Office Specialist & Patient Concierge

OhioHealth Corporation; Ohio; On-site; USD 32,000 - 42,000; Full time

Job summary

OhioHealth Berger Medical Office seeks a dedicated Office Specialist to support patient flow and front-desk operations. You will greet patients, register them, verify insurance, collect payments, and coordinate appointments in the EMR system.

The role emphasizes strong communication, organizational skills, and proficiency with billing and documentation. Day shifts, full-time schedule, and ongoing staff training are offered.

Qualifications

• High School diploma or GED required.
• 1–2 years of secretarial/clerical experience in health care.
• Experience with medical office procedures and insurance verification.
• Strong organizational and communication skills.

Responsibilities

• Greets patients and completes registration, ensuring smooth flow.
• Verifies insurance, collects co-pays and outstanding balances.
• Schedules appointments in the EMR system and updates records.
• Answers a multi-line phone system and directs calls appropriately.
• Provides general office support, filing and scanning charts.

Skills

Customer service

Communication

Computer skills

Phone etiquette

Organizational skills

Education

High School diploma or GED

Tools

EMR system

Billing systems

Document scanning

Job description

OhioHealth Berger Medical Office seeks a dedicated Office Specialist to support patient flow and front-desk operations. You will greet patients, register them, verify insurance, collect payments, and coordinate appointments in the EMR system.

The role emphasizes strong communication, organizational skills, and proficiency with billing and documentation. Day shifts, full-time schedule, and ongoing staff training are offered.