Medical Office Specialist - Orthopedics - Physician Practice

Hackensack Meridian Health Inc.; Paramus (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

Hackensack Meridian Health in Paramus, NJ seeks a Medical Office Specialist to support ambulatory care teams. You will handle front-desk duties, scheduling, registration, check-in/check-out, and post-visit follow-ups to ensure a smooth patient experience.

The role requires strong customer service, excellent communication, and proficiency with Microsoft Office or Google Suite; familiarity with EMR/EHR is a plus.

Qualifications

• High School diploma or GED required.
• 1+ year experience in customer service or public-facing role.
• Ability to multitask in a fast-paced environment while staying professional.
• Must be able to travel to various locations and have reliable transportation.
• Proficient with Microsoft Office and/or Google Suite applications.
• Excellent written and verbal communication skills.

Responsibilities

• Handle front desk duties for the outpatient office.
• Schedule, register, check-in and check-out patients; coordinate appointments.
• Provide optimal support to the care team and assist with post-visit follow-ups.

Skills

Customer service

Communication

Time management

Multitasking

Microsoft Office

Google Suite

Travel

Education

High School diploma/GED

Associates Degree

Tools

EMR/EHR software

Microsoft Office

Google Workspace

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Education, Knowledge, Skills and Abilities Preferred:

• Associates Degree.
• Minimum of 1 year related work experience in a physician practice, hospital setting.
• EMR/EHR experience.
• Prior clerical training, knowledge.