Medical Office Specialist

Hackensack Meridian Health Inc.; Toms River (NJ); On-site; USD 38,000 - 60,000; Full time

Job summary

Hackensack Meridian Health Inc. is seeking a Medical Office Specialist to handle front-desk and ambulatory office duties, coordinating check-in, scheduling, registration and check-out to ensure a seamless patient experience.

The role requires strong customer service, multitasking, and communication skills, with proficiency in Microsoft Office or Google Suite. Travel to multiple locations in New Jersey may be involved.

Qualifications

• Front-desk and administrative duties in an ambulatory setting.
• Strong customer service and communication skills required.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and Google Suite preferred.

Responsibilities

• Check-in, scheduling, registration and check-out for patients.
• Coordinate with care teams to ensure patient satisfaction and flow.
• Assist post-visit follow-up and address patient needs.

Skills

Customer service

Multitasking

Time management

Written verbal communication

Travel required

Reliable transportation

Computer skills

Professional demeanor

Education

High School Diploma / GED

Associates Degree

EMR/EHR experience

Prior clerical training

Tools

Microsoft Office

Google Suite

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities

The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

Education, Knowledge, Skills and Abilities Required

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Education, Knowledge, Skills and Abilities Preferred

• Associates Degree.
• Minimum of 1 year related work experience in a physician practice, hospital setting.
• EMR/EHR experience.
• Prior clerical training, knowledge.

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!