Medical Office Specialist - Physician Practice

Hackensack Meridian Health Inc.; Paramus (NJ); On-site; USD 35,000 - 52,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support the outpatient clinic operations. You will handle front desk activities, assist with check-in, registration, scheduling and check-out, and provide post-visit patient support to ensure a high-quality experience.

The ideal candidate has 1+ year of customer service experience, strong communication, and the ability to manage priorities in a busy environment.

Qualifications

• 1+ years experience in customer service.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to travel to various locations; reliable transportation.
• Proficient in Microsoft Office and/or Google Suite; strong communication.

Responsibilities

• Provide front desk support in ambulatory setting.
• Assist with check-in, scheduling, registration and check-out.
• Support patients post-visit for any appointment needs.
• Collaborate with team to ensure optimal patient experience.

Skills

Customer service

Multitasking

Time management

Travel flexibility

Computer skills

Written comms

Verbal comms

Education

High School diploma

GED

Associates Degree

Tools

EMR/EHR

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Education, Knowledge, Skills and Abilities Preferred:

• Associates Degree.
• Minimum of 1 year related work experience in a physician practice, hospital setting.
• EMR/EHR experience.
• Prior clerical training, knowledge.