Medical Office Specialist

Hackensack Meridian Health Inc.; West Grove (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

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Job summary

Hackensack Meridian Health Inc. seeks a Medical Office Specialist to perform front desk and administrative duties in the outpatient setting. You will manage check-in, scheduling, registration and check-out while ensuring a positive patient experience.

Requirements include a High School diploma or GED, 1+ year customer service experience, and strong communication skills. Associates degree and EMR/EHR experience are preferred; travel to multiple locations may be needed.

Qualifications

• High School diploma or GED required; associates degree preferred.
• 1+ years experience in customer service or working with the public.
• Able to multitask in a fast-paced, professional environment.
• Proficient in Microsoft Office and Google Suite; EMR/EHR experience a plus.
• Excellent written and verbal communication skills; reliable transportation.

Responsibilities

• Front desk functions in the ambulatory setting.
• Support check-in, scheduling, registration and check-out processes.
• Provide post-visit support for patients and address concerns.
• Collaborate with team to ensure patient satisfaction and experience.

Skills

Customer Service

Verbal Communication

Time Management

Multitasking

Professional Demeanor

Travel readiness

Education

High School Diploma/GED

Associates Degree

Tools

Microsoft Office

Google Suite

EMR/EHR

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities

The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

Education, Knowledge, Skills and Abilities Required

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Education, Knowledge, Skills and Abilities Preferred

• Associates Degree.
• Minimum of 1 year related work experience in a physician practice, hospital setting.
• EMR/EHR experience.
• Prior clerical training, knowledge.

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!