Medical Office Specialist - Orthopedic Specialty - Physician Practice

Hackensack Meridian Health Inc.; Paramus (NJ); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Hackensack Meridian Health in Paramus, NJ is seeking a Medical Office Specialist to provide essential front desk support in ambulatory settings.

You will manage check-in, scheduling, registration and check-out, assist patients, and coordinate with care teams while delivering excellent service.

Qualifications

• HS Diploma or GED required.
• 1+ year of customer service experience.
• Ability to multitask in a fast-paced, visible environment.
• Proficiency with MS Office and Google Suite platforms.

Responsibilities

• Handle front desk tasks including check-in, scheduling, registration and check-out.
• Provide patient-focused service and support during visits.
• Coordinate with clinical staff to ensure smooth operations.

Skills

Customer service

Multitasking

Time management

Verbal communication

Written communication

MS Office / Google Suite

Education

HS Diploma or GED

Associates Degree preferred

Tools

EMR/EHR systems

Microsoft Office

Google Workspace

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Education, Knowledge, Skills and Abilities Preferred:

• Associates Degree.
• Minimum of 1 year related work experience in a physician practice, hospital setting.
• EMR/EHR experience.
• Prior clerical training, knowledge.