Medical Office Specialist

Mercy Medical Center; Lutherville (MD); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Tuition reimbursement

Wellness program

Long-term disability

Job summary

Mercy Medical Center is hiring a Medical Office Specialist to support both front office and clinical tasks in a dermatology practice. You will handle patient registration, scheduling, check-in/check-out, and telephone management while assisting providers with procedures and maintaining exam rooms and supplies.

The role requires at least a high school diploma and about one year of experience as a Medical Assistant or EMT-Paramedic, with a competitive hourly wage and comprehensive benefits

Qualifications

• Experience in a fast-paced medical office or dermatology setting preferred.
• Strong communication and patient-relations skills required.
• Ability to multitask and prioritize in a high-volume environment.

Responsibilities

• Front office duties: greet patients, schedule appointments, verify insurance, collect co-pays, answer calls.
• Clinical duties: room patients, assist with procedures, prepare examination rooms, manage supplies.

Skills

Patient care communication

Front desk professionalism

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR systems

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Office Specialist!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care.

$1500 sign on bonus available for select positions. Effective through December 31, 2026.

Responsibilities

The Medical Office Specialist is responsible for providing administrative and clinical support to ensure the efficient daily operation of a fast-paced dermatology practice. This position serves as a key member of the care team, supporting both the front office, including patient registration, scheduling, check-in/check-out, and telephone management, as well as clinical duties, including rooming patients, assisting providers with procedures, and maintaining examination rooms and clinical supplies. The Medical Office Specialist promotes a positive patient experience through professionalism, compassion, strong communication, and attention to detail while ensuring compliance with HIPAA, infection control standards, and established clinical and administrative policies. This role requires flexibility, teamwork, multitasking, and the ability to prioritize responsibilities in a high-volume clinical environment while supporting providers, medical assistants, and administrative staff to deliver safe, efficient, and high-quality patient care.

Front Office Duties

• Greet patients in a courteous and friendly manner, providing a welcoming atmosphere.
• Schedule and confirm patient appointments and procedures
• Verify patient insurance information and collect co-pays or fees as needed.
• Answer phone calls, respond to inquiries, and provide information to patients and other callers.
• Complete patient check-in and check-out processes

Clinical Duties

• Patient rooming
• medication reconciliation,
• updating medical histories
• preparing examination rooms
• assisting with dermatologic procedures
• specimen handling

Requirements

Education and Work Experience:

• High School Diploma or GED
• A minimum of one year experience is preferred as a Medical Assistant or EMT-Paramedic

Min
USD $18.66/Hr.

Max
USD $30.79/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.