Medical Assitant

Mercy Medical Center, Baltimore, MD; Glen Burnie (MD); On-site; USD 441,000 - 4,619,000; Full time

Benefits offered by this job

Health benefits

Prescription benefits

Vision benefits

Dental benefits

Wellness credit

PTO and holidays

Tuition reimbursement

Mental health resources

Disability benefits

Discounts on insurance and plans

Rewards program

Job summary

Mercy Medical Center in Baltimore, MD, is hiring a Medical Office Specialist (Medical Assistant) for the Urology Center. The role involves front and back-office duties across multiple locations, including Downtown Hospital, Glen Burnie, and Ellicott City.

Travel to satellite offices may be required. The ideal candidate will have a high school diploma or GED and at least one year of medical office experience, with strong patient service and administrative skills.

Qualifications

• Experience in a medical office setting is preferred.
• Ability to travel to satellite offices as needed.
• Excellent communication and patient-facing skills.

Responsibilities

• Greet patients and manage front desk duties in a courteous, welcoming manner.
• Schedule and confirm patient appointments and procedures.
• Verify patient insurance information and collect co-pays or fees as needed.
• Answer phone calls, respond to inquiries, and provide information to patients.
• Complete patient check-in and check-out processes.
• Take patient vital signs and assist with back-office duties as directed.

Skills

Customer service

Appointment scheduling

Insurance verification

Phone communication

Medical office experience

Education

High School Diploma or GED

Job description

Summary Join Our Team at Mercy Medical Center – Now Hiring a Medical Office Specialist (Medical Assistant) for our Urology Center!

Summary Join Our Team at Mercy Medical Center – Now Hiring a Medical Office Specialist (Medical Assistant) for our Urology Center! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities The Medical Assistant provides Front/Back office duties to various pulmonary providers in an outpatient setting. Candidate must have reliable transportation and be willing to travel to multiple locations. Locations include Downtown Hospital, Glen Burnie and Ellicott City.

Front Office Duties

• Greet patients in a courteous and friendly manner, providing a welcoming atmosphere.
• Schedule and confirm patient appointments and procedures
• Verify patient insurance information and collect co-pays or fees as needed.
• Answer phone calls, respond to inquiries, and provide information to patients and other callers.
• Complete patient check-in and check-out processes

Back Office Duties

• Take patient vital signs, record medical histories, and update electronic health records (EHR).
• Provide patient education and instructions as directed by healthcare providers.

Requirements

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
• High School Diploma or GED
• A minimum of one year experience, preferrably in a medical office setting.

Other Requirements

• Required to travel to satellite offices

Min USD $20.32/Hr.

Max USD $33.53/Hr.

Salary Information Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.