Medical Office Representative Denver Full Time Days

AdventHealth; Lakewood (CO); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in the Denver area is seeking a Guest Services/Registration specialist to support patient access across multiple locations. You will greet patients, verify demographics and insurance, and register services to ensure accurate billing and smooth discharge processes.

The role requires strong customer service, familiarity with medical terminology, and the ability to coordinate with clinical partners. On-site day shifts with opportunities across multiple AdventHealth facilities.

Qualifications

• Associate or higher-level education in health services administration or related medical/business field (preferred)
• High School Grad or Equiv (required)
• CHAA certification preferred (Licenses/Certifications)
• 1+ years of customer service in a medical office setting (preferred)
• Prior collections experience (preferred)

Responsibilities

• Answers incoming phone calls and directs inquiries
• Welcomes patients and updates patient demographics, insurance, and billing information
• Registers patients for services and ensures accuracy for discharge and reimbursement
• Assists with financial aspects: eligibility, benefits memos, and post-care needs
• Maintains communication between clinical and patient access teams to improve patient experience
• Provides coverage for assigned areas to ensure prompt patient service
• Performs guest services duties and promotes a safe work environment
• Educates patients on test locations, portal use, and follow-up actions
• Collects co-pays and outstanding balances at check-in
• Other duties as assigned

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance




• Paid Time Off from Day One




• 403-B Retirement Plan




• 4 Weeks 100% Paid Parental Leave




• Career Development




• Whole Person Well-being Resources




• Mental Health Resources and Support




• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2525 S DOWNING ST

City:

DENVER

State:

Colorado

Postal Code:

80210

Job Description:

Full Time, PRN, and Float positions available at the following locations:

Primary care at Southmoor

7000 E Hampden

AHMG Urology

AdventHealth Porter

Neurosurgery One at Lakewood

PT 12596 W BAYAUD AVE BLDG

Neurosurgery One Porter

AdventHealth Porter

Colorado Joint Replaencemt

PT AH 2535 S DOWNING ST BLDG

Complex Gyn Surgery

ADVENTHEALTH 2555 S DOWNING

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.


• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.


• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.


• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.


• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.


• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.


• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.


• Promotes a safe work environment.


• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.


• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.


• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.


• Other duties as assigned.

Knowledge, Skills, and Abilities

Education

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]


• High School Grad or Equiv [Required]

Field of Study

• High School Grad or Equivalent Required


• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]


• Prior collections experience. [Preferred]

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.77 - $31.63

Applications are accepted on an on-going basis

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.