MOR

1106 Portercare Adventist Health System; United States; On-site; USD 28,000 - 44,000; Part time

Job summary

AdventHealth in Littleton, CO is seeking a PRN/Day guest services associate to support patient access and registration workflows. You will welcome patients, verify demographics and insurance, and enter data into systems to maximize reimbursement.

This role requires collaboration with clinical teams to ensure seamless patient experiences. Responsibilities include collecting co-pays, educating patients on portal use, and maintaining accurate financial and enrollment records.

Qualifications

• Associate degree or higher in health services administration or related field preferred.
• High School Diploma or equivalent required.
• Experience in customer service and medical office with medical terminology, coding, charge entry and payment collection preferred.
• Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

• Register patients for services and update demographics, insurance and billing information.
• Verify eligibility and benefits and collect co-pays at check-in.
• Coordinate with clinical partners to ensure smooth patient access and timely discharge.
• Provide education to patients on test locations and patient portal usage; support post-care financial needs.

Skills

Customer service

Medical office

Medical terminology

Coding

Charge entry

Payment collection

Education

Associate degree or higher in health services administration or related field

High School Diploma or equivalent

CHAA certification (preferred)

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN Shift: Day (United States of America)

Address: 7720 S Broadway City: Littleton State: Colorado Postal Code: 80122

Job Description:

Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions. Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities:

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Additional Information:

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.