Medical Office Representative Full Time Days

adventhealth; United States; On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth Parker in Colorado is seeking a Guest Services registration specialist to greet patients, verify demographics and insurance, and register for services across multiple facilities.

You will support discharge, maximize reimbursement, and coordinate with clinical partners to ensure smooth patient experiences while delivering compassionate service. AHS/HSA education and HS diploma are required, with CHAA preferred.

Qualifications

• Associate and/or higher-level education or completed coursework in health services administration or related field.
• High School Grad or Equiv required.

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into systems.
• Registers patients for services, ensures accuracy, facilitates discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear and up-to-date to support post-care needs.
• Maintains relationships with clinical partners to ensure open communication between clinical, ancillary, and patient access departments.
• Provides timely coverage of assigned work area to offer prompt patient service and registration for all clinical partners.
• Performs specialty duties to ensure smooth operation of Guest Services and promotes a safe work environment.

Skills

Customer service

Medical terminology

Charge entry

Payment collection

Education

Associate degree or higher in health services administration or related field

High school diploma or equivalent

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

9395 CROWN CREST BLVD

City:

PARKER

State:

Colorado

Postal Code:

80138

Job Description:

Job locations:

• 9949 S OSWEGO -Orthopedic Spine at Meridian
• AdventHealth Parker -Ear, Nose and Throat
• AdventHealth Parker -Orthopedic Spine at Meridian
• 9980 Park Meadow -Neurosurgery One
• 6069 S Southlands -Primary Care at Southlands
• 9403 Crown Crest -AHMG Ortho Trauma at Parker
• 9403 Crown Crest - Integrated OBGYN
• 15901 E Briarwood -Primary Care at Cornerstar
• 119371 MGPKR- Primary Care at Green Valley Ranch

Answers incoming phone calls, responds to inquiries, and directs calls appropriately.

Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.

Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.

Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.

Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.

Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners' registration needs.

Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.

Promotes a safe work environment.

Communicates patients' status to appropriate team members and keeps patients apprised to maintain effective operational flow.

Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.

Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities:

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.