Medical Office Representative Full Time Days

AdventHealth; Parker (CO); On-site; USD 27,000 - 44,000; Full time

Job summary

AdventHealth in Parker, CO is seeking a Guest Services/Registration professional to greet patients, collect demographics and insurance data, and register them for services across several locations. You will coordinate with clinical partners to ensure smooth patient flow and timely discharge while supporting accurate billing and collections.

The role emphasizes strong customer service, knowledge of medical terminology, and basic coding/charge entry tasks, with opportunities to grow in a

Qualifications

• Associate or higher in health services administration preferred.
• High school diploma required.
• 1+ year in customer services/medical office with medical terminology, coding, charge entry and payment collection.
• Prior collections experience preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Answer incoming calls and route inquiries to appropriate teams.
• Welcome patients and verify demographics, insurance, and billing data.
• Register patients for services and facilitate timely discharge to maximize reimbursement.
• Communicate patient status to clinical partners to maintain flow.
• Provide patient education on test locations and portal use.

Skills

Customer service

Medical terminology

Billing & collections

Education

High School Diploma

Health services administration

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

9395 CROWN CREST BLVD

City:

PARKER

State:

Colorado

Postal Code:

80138

Job Description:

Job locations:

• 9949 S OSWEGO - Orthopedic Spine at Meridian
• AdventHealth Parker - Ear, Nose and Throat
• AdventHealth Parker - Orthopedic Spine at Meridian
• 9980 Park Meadow - Neurosurgery One
• 6069 S Southlands - Primary Care at Southlands
• 9403 Crown Crest - AHMG Ortho Trauma at Parker
• 9403 Crown Crest - Integrated OBGYN
• 15901 E Briarwood - Primary Care at Cornerstar
• 119371 MGPKR- Primary Care at Green Valley Ranch

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Education

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$19.77 - $31.63

Applications are accepted on an on-going basis

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.