Medical Office Representative

Team Member Services; Show Low (AZ); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO from Day One

Retirement Plan

Parental Leave

Career Development

Mental Health Resources

Job summary

AdventHealth in Highlands Ranch, CO, is sourcing a dedicated Guest Services/Patient Access professional to handle front desk duties and patient registrations. You will verify demographics, insurance, and billing details while guiding patients through the check-in process and offering timely service.

The role supports clinical partners, ensures accurate financial documentation, and promotes a safe, patient-centered environment with consistent communication and education on test locations and

Qualifications

• Experience in healthcare front desk or patient access
• Knowledge of medical terminology and billing processes
• Familiarity with patient data entry and insurance information

Responsibilities

• Answer incoming calls, respond to inquiries, and direct calls appropriately.
• Welcome patients, update demographics, insurance and billing information, and process forms.
• Register patients for services, ensure accuracy, and facilitate timely discharge and reimbursement.
• Clarify and document financial assessments, eligibility, and benefits memos for post-care needs.
• Coordinate with clinical partners to maintain smooth operation of patient access.

Skills

Customer service

Medical office terminology

Billing support

Education

Associate degree or higher in health services administration or related field

High School Diploma or GED

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

9088 S Ridgeline Blvd

City:

Highlands Ranch

State:

Colorado

Postal Code:

80129

Job Description:

• Posting End Date: November 12, 2026
• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners' registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients' status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.77 - $31.63

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.