Medical Office Representative

AdventHealth

Highlands Ranch (CO)

On-site

USD 27,000 - 44,000

Full time

2 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b)

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Highlands Ranch, CO, is seeking a Guest Services/Patient Access specialist for day shift responsibilities. You will greet patients, verify demographics and insurance, and register for services with accuracy.

You’ll collaborate with clinical partners to ensure smooth operations, collect co-pays, and explain test locations and patient portals. Prior experience in medical office settings is preferred.

Qualifications

Associate or higher in health services administration or related field (preferred).
High School Grad or Equiv (required).
1+ year of customer service in a medical office or equivalent with medical terminology, coding, charge entry and payment collection (preferred).
Prior collections experience (preferred).
Certified Healthcare Access Associate (CHAA) (preferred).

Responsibilities

Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
Promotes a safe work environment.
Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
Other duties as assigned.

Skills

Customer service

Medical terminology

Phone handling

Data entry

Education

Associate or higher in health services administration or related

High School diploma or equivalent

Tools

Billing systems

EMR/E HR systems

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It is about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 9088 S Ridgeline Blvd

City: Highlands Ranch

State: Colorado

Postal Code: 80129

Job Description:

Posting End Date: November 12, 2026

Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
Promotes a safe work environment.
Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
Other duties as assigned.

Knowledge, Skills, and Abilities:

Education

Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
High School Grad or Equiv [Required]

Field of Study

High School Grad or Equivalent Required
Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience

1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
Prior collections experience. [Preferred]

Licenses and Certifications