Medical Office Representative

AdventHealth; Orlando (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

AdventHealth in Orlando is seeking a full-time front desk/administrative associate to support patient communications and referrals. You will take accurate messages, answer non-clinical questions, route calls, and assist with scheduling hospital admissions and tests.

The ideal candidate has high school diploma, strong English, excellent typing (50 wpm), and solid computer skills with Microsoft Office. You’ll work in a team, handle insurance coordination, and comply with Florida background

Qualifications

• Knowledge of business office procedures.
• Knowledge of English grammar, spelling, and punctuation to type patient information.
• Experience with computers required.
• Ability to type 50 words per minute accurately.
• Strong customer service background.
• Ability to work in a team setting and under deadlines.

Responsibilities

• Takes accurate and legible messages, including time, date, and initials.
• Answers non-clinical questions for patients and family members and routes all other calls correctly.
• Obtains physician approval for referrals and hospital admissions.
• Serves as a liaison between the insurance company, the patient, and the physician.
• Completes referrals and schedules hospital admissions and tests; notifies patients of appointments and referral numbers.

Skills

Communication skills

Typing 50 wpm

Customer service

Teamwork

Multitasking

English proficiency

Insurance terminology knowledge

Education

High School Grad or Equiv [Required]

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

265 E Rollins St

City

Orlando

State

Florida

Postal Code

32804

Job Description

Takes accurate and legible messages, including time, date, and initials. Answers non-clinical questions for patients and family members and routes all other calls correctly. Uses the telephone system appropriately according to guidelines. Obtains physician approval for referrals and hospital admissions. Serves as a liaison between the insurance company, the patient, and the physician. Completes all referrals in a timely manner and documents referral numbers in patient charts. Schedules hospital admissions, outpatient procedures/tests, and notifies patients of appointments and referral numbers the same day they are obtained. Contacts insurance companies for referral numbers or pre-certification/authorization. Obtains and forwards medical records from specialists or hospitals to process referrals or hospital authorizations and follows up with insurance companies regarding the status of authorizations. Completes special projects. Other duties as assigned. Faxes referrals to specialists and directs patients to appropriate specialists and vendors according to their insurance.

Knowledge, Skills, And Abilities

• Knowledge of business office procedures.
• Knowledge of English grammar, spelling, and punctuation to type patient information.
• Skill in operating a computer, photocopy machine, and proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Skill in greeting patients and answering the telephone in a professional, pleasant, and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to type 50 words per minute accurately.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Demonstrates ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements.
• Possesses a strong knowledge, understanding, and competency in the areas of insurance carrier plans and coverage benefits, procedures, CPT codes, HCPCS, and ICD-10 codes.
• Professional, oral, and written communication skills.
• Problem-solving and critical thinking skills.
• Ability to work in a team setting, as well as independently.
• Ability to work well under pressure with deadlines – sense of urgency.
• Ability to prioritize and manage simultaneous assignments with frequent interruptions while paying close attention to details.
• Must be willing to float to other practices, within reason, when patient load, vacation schedules, etc., make it necessary.
• Strong customer service background.
• Understanding of co-insurance, co-pays, and deductibles, and the ability to explain.
• Medical terminology and office background preferred.
• Additional languages preferred.

Education

• High School Grad or Equiv [Required]

Field Of Study

• None required

Work Experience

• 1+ of icd-9 and cpt-4 coding experience [Preferred]
• Experience with computers [Required]

Additional Information

• None required

Licenses And Certifications

• None required

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$17.28 - $27.65

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.