Medical Office Representative

Team Member Services; Orlando (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403b Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Orlando is seeking a Guest Services Associate to handle patient registration, verify demographics, insurance and billing information, and update systems. You will welcome patients, facilitate discharge, and help maximize reimbursement while maintaining accuracy and compliance.

The role collaborates with clinical partners to ensure smooth operation, provides patient education on test locations and portal use, handles co-pays, and supports a courteous, safe, and efficient patient

Qualifications

• Associate or higher in health services administration or related field (preferred).
• High School Diploma or equivalent (required).
• Experience with medical terminology and patient billing is a plus.

Responsibilities

• Answer incoming phone calls and direct calls to appropriate departments.
• Welcomes patients and verifies/updates patient demographics, insurance and billing information.
• Register patients for services and ensure accuracy of data in systems.
• Facilitate discharge processes and support post-care financial needs and reimbursement.
• Maintain communications between clinical, ancillary and patient access teams to improve patient experience.
• Assist with co-pays and outstanding balances at check-in as needed.

Skills

Customer service

Medical terminology

Billing

Payment collection

Education

Associate or higher in health services administration

High School Diploma or equivalent

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits and perks:

• Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule & Location:

Full time

Day (United States of America)

Address: 10961 NARCOOSSEE RD, ORLANDO, Florida 32832

Job Description:

Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners' registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients' status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions. Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities:

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Additional Information:

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/

Equal Opportunity Employer Statement

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.