Registration Representative

AdventHealth; Orlando (FL); Presencial; USD 22.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Descripción de la vacante

AdventHealth in Orlando, FL is seeking a Patient Access/Eligibility Specialist to verify benefits, obtain authorizations, schedule and register patients, and collect payments. This role supports front-desk operations and collaborates with clinical teams to ensure timely care delivery.

Ideal candidates have strong customer service experience, ability to multi-task, and proficiency with Microsoft Office. Training is provided from day one, with opportunities for growth within the health system.

Formación

• High School Grad or Equiv [Required].
• Associate degree [Preferred].
• 1+ year of customer service experience recommended.

Responsabilidades

• Reviews eligibility and benefits verification for patient visits and ensures correct authorizations to avoid denials.
• Performs data entry, documents attempts to obtain missing information, and supports upfront collection goals.
• Monitors patient wait/registration times and collaborates with clinical teams to reduce delays in care.
• Acts as patient liaison with clinical offices to ensure timely submission of documents and forms.
• Schedules patients per department protocols and verifies accuracy of orders and insurance info.
• Registers patients for services and explains financial responsibilities and payment options.

Conocimientos

Customer service

Multitasking

English communication

Microsoft Office

Educación

High school diploma or equivalent

Associate degree (Preferred)

Herramientas

Outlook

Word

Excel

Descripción del empleo

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

7975 Lake Underhill Rd

City

Orlando

State

Florida

Postal Code

32822

Job Description

• Location: Sports Med and Rehab East Orlando, 7975 Lake Underhill Road, suite 345 Orlando, FL 32822
• Schedule: 9:30am to 6:30pm (M- Thu), 8:30am to 5:30pm (F)
• Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.
• Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation and meets or exceeds accuracy standards and upfront collection goals.
• Monitors patient wait and registration times, being sure to collaborate with clinical team, implement processes and remove barriers to delayed care.
• Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports and authorization forms, as required by insurance.
• Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely.
• Schedules patients according to department, insurance and physician protocols, collects relevant clinical information to ensure accurate/timely appointments and verifies the accuracy of orders.
• Registers patients for all services, ensuring accurate patient demographics and account information and clearly explains authorizations, pre-certifications, benefit limitations and patient financial responsibility and collects patient payments.
• Other duties as assigned.

Knowledge, Skills, And Abilities

• Ability to serve as hospital liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in nature
• Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time
• Ability to be responsive to ever-changing matrix of needs and act accordingly
• Self-motivated and quick thinker
• Computer skills including Outlook, Microsoft Word, and Excel
• Ability to communicate professionally with an acceptable use of English and spelling
• Ability to read and communicate effectively in English
• Strong written and verbal communication skills
• Proficient typing speed; proficient with Microsoft Office applications and computers
• Multitask proficiently, using multiple computer systems, applications, and technology
• Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
• Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
• Understanding of regulatory guidelines such as CMS, HIPAA
• Basic knowledge and ability in medical business office procedures
• Basic knowledge of coding
• Detail-oriented, demonstrate problem-solving skills, flexibility and adapts well to change
• Explains charges and payment options and programs; collects monies due at time of service
• Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
• Interpret and explain insurance benefits
• Bilingual (Preferred)

Education

• High School Grad or Equiv [Required]
• Associate degree [Preferred]

Work Experience

• 1+ experience customer service [Required]
• 1+ relevant health care experience [Preferred]
• 1+ direct Patient Access and collections experience [Preferred]

Licenses And Certifications

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.61 - $24.97

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.