Medical Office Rep II

CommonSpirit Health; Rancho Cordova (CA); Vor Ort; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

Dignity Health Medical Foundation clinics seek a Medical Office Representative to greet patients and visitors, manage phones, collect demographics and insurance data, verify health plan eligibility, and schedule appointments using our electronic practice management system.

You will also support daily clerical duties and uphold service standards, bringing empathy and efficiency to every patient interaction in a California outpatient setting.

Qualifikationen

• Six months experience in outpatient setting as a Medical Office Receptionist preferred or equivalent high-volume customer service experience.
• Six months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation is acceptable.
• High School diploma or equivalent and excellent interpersonal, organizational, and customer service skills.

Aufgaben

• Greet patients and visitors warmly and provide excellent customer service.
• Serve as the primary phone contact for the clinic and relay messages clearly.
• Collect and update demographics and insurance information and verify eligibility.
• Schedule appointment times using an electronic practice management system.
• Perform other clerical duties to support daily clinic operations.

Kenntnisse

Customer service

Interpersonal skills

Organizational skills

Phone etiquette

Active listening

Ausbildung

High School diploma

Tools

Keyboarding

Computer skills

Jobbeschreibung

Job Summary and Responsibilities

As our Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.

Every day you will collect and update demographics and insurance information, verify health plan eligibility, take complete and accurate messages, schedule mutually acceptable appointment times utilizing an electronic practice management system, and perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives.

To be successful in this role, you will bring enthusiasm to help others, work efficiently, and provide empathy for our patients.

• Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. 'Thank you for choosing Mercy Imaging Center this is (your name) how can I help you'
• Uses scripted closing at every interaction. 'Is there anything else I can do for you' Over the phone and as patients leave the clinic.

Job Requirements

Required:

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment

Preferred:

• Familiarity with an electronic practice management system is preferred
• Experience with multi-line phones/ACD phones preferred Medical terminology preferred

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

One Community. One Mission. One California