Medical Assistant Medical Office Representative

Dignity Health Medical Group; Las Vegas (NV); On-site; USD 36,000 - 46,000; Full time

Job summary

Dignity Health Medical Foundation in Las Vegas, NV is seeking a Medical Assistant to keep the day running smoothly for patients and the clinical team.

You will proactively prepare patient charts, ensuring information is up-to-date for those seen in our facility. Expect multiple patients daily depending on physicians on-site, with a focus on empathy and excellent patient service.

Qualifications

• High school diploma or GED is required.
• Completion of a formal Medical Assistant program or equivalent military training.
• BLS certification through the American Heart Association is required.

Responsibilities

• Proactively prepare patient charts and ensure information is up to date for each visit.
• Coordinate patient flow with multiple daily patients depending on physicians on-site.
• Provide empathetic customer service and maintain professional communication.
• Follow scripted greetings and closings when interacting with patients.

Skills

Customer service

Active listening

Empathy

Effective communication

Phone etiquette

Professionalism

Education

High school diploma or GED

Formal Medical Assistant program

BLS Certification (American Heart Association)

Certified Medical Assistant (CMA)

Job description

Job Summary and Responsibilities

As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team.

Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site.

Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients.

• Consistently demonstrates customer service expectations as outlined.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. 'Thank you for choosing ____________________________________ this is (your name) how can I help you'
• Uses scripted closing at every interaction. 'Is there anything else I can do for you' Over the phone and as patients leave the clinic.

Job Requirements

Required

• High School Graduate or High School GED
• Satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program
• BLS-American Heart Association

Preferred

• Six (6) months experience in an outpatient setting as a Medical Assistant and Six (6) months experience in an outpatient setting as a Medical Office Receptionist, or an equivalent amount of experience in a high-volume customer service role in another industry/environment
• 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health.
• Certified Medical Assistant AAMA (CMA)

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona, and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.