Medical Office Registrar

Vitruvian Health; Northern (KY); Hybrid; USD 33,000 - 42,000; Full time

Benefits offered by this job

403(b) Matching (Retirement)

Dental insurance

Employee assistance program (EAP)

Employee wellness program

Employer paid Life and AD&D insurance

Employer paid Short and Long-Term DIS

Job summary

Vitruvian Health is seeking a Registrar to ensure proper patient registration, collect payments, and verify insurance data at the point of care. The role emphasizes accurate demographics, timely charge entry, and collaboration with the Business Office to resolve insurance issues.

The ideal candidate will have 1–5 years of front-desk experience in a physician practice, with a high school diploma or GED and some college coursework preferred.

Qualifications

• Education: High school graduate or GED preferred.
• One or two years of college preferred.

Responsibilities

• Gathers accurate demographic and financial information on Inpatient/Outpatient registration.
• Prepares patient ID cards, wrist bands, patient folders, and appropriate forms.
• Collects admission deposits, copays and deductibles.
• Directs patients to the appropriate inpatient department.
• Monitors diagnostic tests ordered by physicians for Medical necessity according to government guidelines.
• Verifies patient’s insurance coverage/benefits and documents information in the AS400.
• Notifies the Business Office of Self-pay patients and UR Department of Insurance coverage issues.

Skills

Front desk experience

Customer service

Medical office experience

Education

High school diploma or GED

1-2 years college coursework

Job description

Who We Are

At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.

Our Legacy

Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.

Our Values

Our core values—Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE)—guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.

Your Career With Us

Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact. Excellence. Every person. Every time.

JOB SUMMARY

The Registrar will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and verifies patient pertinent demographic, clinical, and financial data prior to, or during each patient visit. Obtains copies of relevant documents and most recent insurance cards and where applicable verifies eligibility of insurance and obtains authorization for services as necessary. Collects required payments or makes necessary financial arrangements as appropriate. In this role, the Registrar will perform appropriate and timely charge entry, if not performed electronically through an EMR, for all patient visits including a review of encounters and recommendations for appropriate procedural coding, manage cash drawers according to established protocols, post cash to patients accounts, manage patient responsible account balances at the time of service, and correct assigned claims edits for expedient submission to carriers. Assists in working patient balance reports and additional duties as assigned in a courteous and professional manner.

JOB QUALIFICATIONS

Education: High school graduate or GED preferred. One or two years of college preferred.

Experience: 1 – 5 years of relevant front-desk and customer related experience, preferably within a physician practice.

Licenses/Certificates: None

General Responsibilities

• Gathers accurate demographic and financial information on Inpatient/Outpatient registration.
• Prepares patient ID cards, wrist bands, patient folders, and appropriate forms.
• Collects admission deposits, copays and deductibles.
• Directs patients to the appropriate inpatient department.
• Distributes appropriate forms to ancillary departments.
• Monitors diagnostic tests ordered by physicians for Medical necessity according to government guidelines.
• Verifies patient’s insurance coverage/benefits and documents information in the AS400.
• Notifies the Business Office of Self-pay patients and UR Department of Insurance coverage issues.

Full-Time Benefits

• 403(b) Matching (Retirement)
• Dental insurance
• Employee assistance program (EAP)
• Employee wellness program
• Employer paid Life and AD&D insurance
• Employer paid Short and Long-Term Disability
• Flexible Spending Accounts
• ICHRA for health insurance
• Paid Annual Leave (Time off)
• Vision insurance

Who We Are At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member. Our Legacy Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day. Our Values Our core values—Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE)—guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission. Your Career With Us Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact. Excellence. Every person. Every time.