Medical Office Receptionist Per-Diem

Valor Healthcare, Inc.; Dickinson, Northern (ND, KY); Hybrid; USD 26,000 - 37,000; Part time

Job summary

Valor Healthcare, Inc. invites applications for a Medical Office Receptionist at the Community Based Outpatient Clinic (CBOC) in Dickinson, ND.

This per-diem role focuses on front-desk duties, patient check-in/out, scheduling, and efficient phone coverage to support veterans and clinic staff. You will work with the PACT team and enter patient data into VISTA/CPRS while maintaining VA guidelines and delivering high-quality customer service.

Qualifications

• High School Diploma or GED required or equivalent.
• 1 year of clinical or call center experience preferred.
• Strong customer service and organizational skills.
• Proficiency in English, written and spoken.
• Credentialed through VA and able to meet safety requirements.

Responsibilities

• Assist with administrative support related to patient care.
• Input patient information into VISTA/CPRS accurately.
• Verify clinical reminders before patient checkout.
• Check patients in and out of the clinic.
• Schedule clinic appointments.
• Answer phones and relay messages promptly.
• Ensure compliance with OIG, JC, EOC and related lab guidelines.
• Maintain excellent customer service for veterans and staff.
• Support clinic outreach events and enrollment initiatives.
• Assist with patient enrollment and follow-up visits.

Skills

Customer service

Communication skills

Written English

Organizational skills

Team collaboration

Education

High School Diploma/GED

Tools

VISTA/CPRS

EMR experience

Job description

Description

Valor Healthcare is looking for a passionate Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in Dickinson. This position is per-diem.

About Us

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – those who serve or have served in the military as well as those who devote their careers to federal government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people.

• Our leadership team is comprised of veteran, clinician, and business leaders dedicated to providing exceptional care and a world-class patient experience for our nation’s patriots.
• Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

As a Medical Office Receptionist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Actively assists with the administrative support related to patientcare.
• Inputs all patients’ information into VISTA/CPRS.
• Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Check patients in and/or out of the clinic.
• Schedule clinic appointments.
• Answers phones and timely relays messages.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines. Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Requirements

Qualifications

• High School Diploma/GED or equivalent education
• Strong computer skills, EMR experience preferred
• Demonstrated high quality customer service & organization skills
• Minimum, 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor
• This is considered a safety sensitive position.

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.