Medical Office Receptionist

Valor Healthcare, Inc.; Yreka (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Valor Healthcare, Inc. is seeking a Medical Office Receptionist to provide front-desk care and administrative support in a veteran-focused clinic. You will collaborate with the PACT Team and other care staff to ensure smooth patient flow and accurate record Keeping.

The role requires strong customer service, reliable data entry into EMR systems, and compliance with clinical guidelines. Must be able to work in a fast-paced environment dedicated to high-quality patient care.

Qualifications

• High School Diploma or equivalent
• Strong computer skills with EMR experience preferred
• 1 year of clinical or call center experience preferred
• Credentialed and in good standing with VA where applicable

Responsibilities

• Assist with administrative tasks related to patient care.
• Enter patient information into VISTA/CPRS.
• Verify clinical reminders due at visit and complete them.
• Check patients in and out of the clinic and schedule appointments.
• Answer phones and relay messages promptly.
• Support clinic compliance with IGE/JC/EOC and related items.
• Deliver excellent customer service to veterans and colleagues.
• Participate in outreach events to support enrollment initiatives.

Skills

Customer service

Data entry

EMR experience

English proficiency

Education

High School Diploma

Tools

VISTA/CPRS

Job description

Valor Healthcare, Inc.Description:

This position is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.

About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots – including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation’s greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

• Valor is different because of our people
• Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience.
• Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Position Overview

As a Medical Office Receptionist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Actively assists with the administrative support related to patientcare.
• Inputs all patients’ information into VISTA/CPRS.
• Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Check patients in and/or out of the clinic.
• Schedule clinic appointments.
• Answers phones and timely relays messages.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.
• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Requirements

• QualificationsHigh School Diploma/GED or equivalent educationStrong computer skills, EMR experience preferredDemonstrated high quality customer service & organization skillsMinimum, 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract.
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor
• This is considered a safety sensitive position.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.