Medical Office Receptionist

Valor Healthcare Inc; Town of Ithaca (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Generous time off

Job summary

Valor Healthcare Inc in Ithaca is seeking a Medical Office Receptionist to join their team at the Community Based Outpatient Clinic (CBOC). You will provide essential administrative support related to patient care while ensuring compliance with health standards. Candidates should have a High School Diploma/GED and strong customer service skills. The role includes a competitive salary with excellent benefits and a weekday schedule.

Proficiency in EMR systems and a positive demeanor are essential to success in this position. Join us in supporting our veteran community!

Qualifications

• High School Diploma/GED or equivalent education.
• 1+ year experience in a clinical or call center environment preferred.
• Proficiency in written and spoken English.

Responsibilities

• Provide administrative support related to patient care.
• Verify clinical reminders before patient check out.
• Maintain compliance with OIG and JC standards.

Skills

Strong computer skills

Customer service

Organization skills

EMR experience

Education

High School Diploma/GED

Job description

Valor Healthcare is looking for a passionate Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in Ithaca. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous time off and a weekday schedule.

Position Overview

As a Medical Office Receptionist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Actively assists with the administrative support related to patient care.
• Input all patients' information into VISTA/CPRS.
• Verify any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Check patients in and/or out of the clinic.
• Schedule clinic appointments.
• Answer phones and timely relay messages.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.
• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Embrace and support new initiatives, whether clinical or operational.

Qualifications

• High School Diploma/GED or equivalent education.
• Strong computer skills, EMR experience preferred.
• Demonstrated high quality customer service & organization skills.
• Minimum, 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract.
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor.
• This is considered a safety sensitive position.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.