Medical Office Receptionist/Care Coordinator

Nextaff; Ocean Springs (MS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Job summary

NEXTAFF Gulf Coast is seeking a professional Front Desk Receptionist / Care Team Coordinator in Gulfport, MS. You will support patient-facing reception and daily healthcare office operations, coordinating appointments, follow-ups, patient communications, and administrative workflows to keep care teams informed and prepared. The role combines customer service with precise documentation and confidentiality.

Qualifications

• Experience in medical/healthcare reception or professional office settings.
• Strong customer service and telephone etiquette.
• Proficiency with Microsoft Office and EMR/EHR software.

Responsibilities

• Welcome patients and visitors, answer calls, take messages, and direct inquiries to staff.
• Coordinate patient appointments, scheduling changes, follow-ups, and related workflows.
• Communicate courteously with patients, clients, and staff by phone or other channels.
• Assist patients with check-in and general questions; refer clinical matters as needed.
• Enter, update, and maintain accurate patient and administrative records in management systems.
• Organize electronic and physical records, prepare documents, and perform data entry.
• Handle confidential patient and personnel information per privacy rules.
• Coordinate with care-team to ensure information and scheduling details are current.
• Support other front desk and administrative duties as needed.

Skills

Customer service

Telephone etiquette

Organizational skills

Data entry

MS Office

Tools

Microsoft Office

EMR/EHR software

Job description

NEXTAFF | GULF COASTFRONT DESK RECEPTIONIST / CARE TEAM COORDINATORGulfport, MS | Full-Time | From $18/hour | Approximately 40 hours/week | Health Insurance

POSITION OVERVIEW

We are seeking a professional, organized Front Desk Receptionist / Care Team Coordinator to support patient-facing reception and daily healthcare office operations. This position coordinates appointments, follow-ups, patient communication, records, and administrative workflows to help clients and care teams stay informed, prepared, and supported. The ideal candidate combines excellent customer service with accurate documentation, confidentiality, and a calm, helpful approach.

KEY RESPONSIBILITIES

• Welcome patients and visitors, answer incoming calls, take messages, and direct inquiries to appropriate staff.
• Coordinate patient appointments, scheduling changes, follow-ups, and related care-team administrative workflows.
• Communicate courteously with patients, clients, and staff through telephone and other approved communication channels.
• Assist patients with check-in and general questions while referring clinical or specialized matters to appropriate team members.
• Enter, update, and maintain accurate patient, administrative, and applicable HR documentation within approved management systems.
• Organize electronic and physical records, prepare documents, type correspondence, and perform accurate data entry.
• Handle confidential patient and personnel information in accordance with applicable privacy requirements and office policies.
• Coordinate with care-team members to ensure information, records, and scheduling details are current and available.
• Support other front desk and administrative duties as assigned.

REQUIRED & PREFERRED QUALIFICATIONS

• Prior medical office, healthcare reception, or other professional office experience; dental office experience is a plus.
• Strong customer service, telephone etiquette, patient communication, and organizational skills.
• Proficiency with Microsoft Office and comfort learning or using patient management software and electronic medical or health records (EMR/EHR).
• Familiarity with medical terminology, health insurance processes, and healthcare office regulations preferred.
• Accurate typing, data entry, recordkeeping, multitasking, and follow-through.
• Ability to maintain discretion and protect patient and employee confidentiality.

WORK ENVIRONMENT & COMPENSATION

Healthcare office reception and administrative setting with frequent interaction with patients, visitors, and internal care teams.

Pay starts at $18 per hour; actual compensation may depend on experience and qualifications.

Approximately 40 hours per week; health insurance offered.