FRONT DESK RECEPTIONIST - Bilingual

ADP, Inc.; Tampa (FL); On-site; USD 23,000 - 25,000; Full time

Job summary

Gulf Coast Spine in Tampa, FL is seeking a Front Desk team member to welcome patients, check them in, verify demographics and insurance, and collect payments. This role supports the clinic's patient-centered practice and travels to other locations as needed.

The position requires HS diploma, BLS, RMA preferred; 1 year call center/medical experience; strong communication and multitasking abilities; travel between offices may be required.

Qualifications

• 1 year of relevant call center or medical experience preferred.
• 1-2 years of customer service required.
• 1 year of medical terminology preferred.
• Ability to problem solve as well as critical thinking.
• Proficient in professional and effective communication skills.
• Demonstrate a strong attention to detail and thoroughness.
• Effectively utilize available relevant technical tools and resources (e.g. Microsoft, Outlook)

Responsibilities

• Welcomes patients and visitors in a friendly, courteous, and caring manner.
• Checks in and verifies demographics and insurance information.
• Collects payments.
• Maintains the reception area in an organized fashion.
• Prepares charts for the next clinic day.
• Inputs patient information into the system.
• Completes recalls for the week.
• Completes FMLA in a timely manner.
• Preps H&N Packets for the following week.
• Completes MRI Auths in a timely manner.
• Prints and distributes Fax Folder Daily.
• Filters tasks and reassigns as necessary.
• MA on Call for urgent calls
• Returns patient calls promptly.
• Scanning
• Reviews schedule for the following week.
• Assists in the office as needed
• Travels to other locations when needed
• Assists in clinic as needed
• Communicates with team members to support a patient-centered practice
• Other duties as assigned

Skills

Welcoming patients

Medical terminology

Customer service

EMR software

Multi-tasking

Education

High School diploma

BLS Certificate

RMA Preferred

Tools

Microsoft Outlook

EMR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

30+ days ago Requisition ID: 1071

$17.00 To $18.00 Hourly

JOB TYPE

Front Desk

HOME COMPANY

Gulf Coast Spine

REPORTS TO

Office Manager

FLSA STATUS

Non-Exempt

PRE-REQUISITE

none

UPDATED/REVIEWED

3/13/2024

SCOPE OF RESPONSIBILITIES

A nonexempt position responsible for welcoming patients to the clinic and checking patients in.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different functions be performed when circumstances change or exigencies require (this includes but is not limited to emergencies, changes in personnel, workload, rush jobs, or technological developments).

• Responsible for welcoming patients and visitors in a friendly, courteous, and caring manner.
• Checking in and verifying that all information in demographics, including insurance information, are correct.
• Collecting payments.
• Maintaining the reception area in an organized fashion.
• Preparing charts for the next clinic day.
• Ensuring all forms and patient information are input into the system.
• Completing recalls for the week
• Completing FMLA in a timely manner
• Prepping H&P Packets for the following week
• Completing MRI Auths in a timely manner
• Printing and distributing Fax Folder Daily
• Filtering tasks. Completing or reassigning as necessary
• MA on Call for urgent calls
• Returning patient calls in a timely manner.
• Scanning
• Reviewing schedule for the following week
• Assisting within the office as needed
• Traveling to all other locations when needed
• Assisting in clinic as needed
• Communicates with other team members in clinical and clerical areas to provide a successful patient centered practice.
• Other duties as assigned.

NTIA

s may be assigned.

EDUCATIONAL REQUIREMENTS

• High School diploma, GED or equivalent
• BLS Certificate
• RMA Preferred

EXPERIENCE/OTHER REQUIREMENTS

• 1 year of relevant call center or medical experience preferred.
• 1-2 years of customer service required.
• 1 year of medical terminology preferred.
• Ability to problem solve as well as critical thinking.
• Proficient in professional and effective communication skills
• Demonstrate a strong attention to detail and thoroughness.
• Effectively utilize available relevant technical tools and resources (e.g. Microsoft, Outlook)

KNOWLEDGE

• Knowledge of medical terminology.
• Knowledge of the health care field.
• Knowledge of the legal and ethical considerations related to patient information.
• Knowledge of counseling, conflict resolution, and customer service principles and applications.
• Knowledge of Insurance and/or experience with verification of insurance eligibility

SKILLS & ABILITIES

• Skill in putting information in preferred medical record system, meeting clinic standards.
• Skill in diffusing tense situations through diplomatic problem-solving.
• Skill in using computer and medical records software.
• Skill in reading and following written and oral medical order.
• Skill in handling several tasks simultaneously.
• Skill intact and diplomacy in interpersonal interactions.

Abilities

• Ability to communicate effectively with patients and staff via phone, in person and through email.
• Ability to demonstrate leadership in resolving patient concerns.
• Ability to establish relationships with a wide variety of people.
• Ability to communicate calmly and clearly with providers and employees.
• Ability to communicate calmly and clearly with providers and employees.
• Ability to establish and maintain effective working relationships with coworkers and diverse patient populations.
• Ability to work with computer and effectively use electronic medical records (EMR).
• Ability to work under pressure.
• Ability and willingness to travel between offices on occasion is required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing six to eight hours per day walking, stooping, bending, and maneuvering. Occasional stress from dealing with many staff and patients. May require lifting to 50 pounds to transfer and or assist a patient in standing on the scale or sitting on the exam table.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Medical exam and treatment rooms and medical offices. Environment setting (lighting, temperature, air quality, acoustics) controlled. Well-lighted,well-ventilated adequate space.