Medical Office Receptionist

Bluestemlincoln; Lincoln (NE); On-site; USD 28,000 - 40,000; Full time

Job summary

A leading healthcare provider in Lincoln, Nebraska, is seeking a Medical Receptionist to serve as the front line of the medical team. The successful candidate will be responsible for greeting patients, collecting payments, and ensuring efficient patient flow. This full-time position requires strong communication skills and attention to detail, with fluency in Burmese/Karen preferred, and a commitment to excellent customer service.

Qualifications

• High School diploma or GED required.
• Fluent in Burmese/Karen.
• One year of medical office experience preferred.

Responsibilities

• Greet patients and visitors, answer questions or refer inquiries.
• Maintain confidentiality of personal and financial information.
• Schedule appointments and optimize room utilization.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Fluency in Burmese/Karen

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

We are seeking a Medical Receptionist to join our team. This is a full-time (40 hours per week), non-exempt position.

Position Summary

The Medical Receptionist serves as the front line for the medical team; greeting patients, collecting payments, verifying billing information, and performing all clerical duties necessary to prepare patient visits.

Essential Duties

• Greet patients and visitors in person or via telephone, answer questions, or refer inquiries.
• Maintain confidentiality of personal and financial information.
• Secure protected health information (PHI) by not leaving it in plain sight and logging off computers when unattended.
• Optimize patient satisfaction, provider time, and room utilization by scheduling appointments in person or by phone.
• Keep patient appointments on schedule by notifying providers of arrivals, reviewing service delivery, and reminding about delays.
• Answer patient questions.
• Maintain the reception and waiting areas.
• Maintain patient accounts by recording and updating personal and financial information.
• Gather third-party payment information and record charges.
• Ensure each patient is offered and informed about the Sliding Fee Scale.
• Collect and process patient fees, including co-payments and sliding fee payments.
• Maintain patient registration and utilization data for reports.
• Collaborate with healthcare professionals to ensure timely patient care.
• Perform other duties as needed to support the clinic and patient flow.

Requirements

• High School diploma or GED required.
• Fluent in Burmese/Karen.
• One year of medical office experience preferred.
• Strong computer skills, including Microsoft Excel and Word.
• Bilingual preferred but not required.
• Good communication skills, both oral and written.
• Highly organized, attentive to detail, and accurate.
• Energetic with a positive attitude.
• Committed to excellent customer service and professionalism.
• Ability to work well with diverse people and cultures.
• Maintain confidentiality at all times.
• Capable of working independently with minimal supervision.
• Effective in person and telephone communication with the public, patients, and staff.

Bluestem Health is an equal opportunity employer. We do not discriminate based on race, creed, color, religion, veteran status, national origin, age, sex, marital status, sexual orientation, or disability unrelated to job performance.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industry: Administrative and Support Services