Medical Office Receptionist

Lasikeyesboston; Norwood (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare practice is seeking a full-time receptionist to engage with patients and manage appointment logistics. The role involves customer service, administrative duties, and coordination within a busy ophthalmology office. Ideal candidates will possess strong communication skills and the ability to maintain a professional environment while providing essential support to healthcare operations.

Benefits

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Dental reimbursement

Qualifications

• Minimum High School graduation with one year of medical office experience.
• Customer Service experience preferred.
• Computer skills preferred.

Responsibilities

• Greeting patients and visitors courteously.
• Check-in and scheduling patients.
• Monitoring appointment schedules and conducting eligibility checks.

Skills

Customer Service

Computer Skills

Communication

Education

High School Graduation

Job description

Duties Include:

• Greeting patients and visitors in a prompt, courteous and helpful manner

• Check-in patients, collect co-pays, verify and update demographic and insurance information

• Booking, coordinating and rescheduling patient appointments

• Monitor daily appointment reminder reports and make changes to schedule

• Conduct daily insurance eligibility check

• Check-out patients, schedule return appointments

• Maintain and update current information on daily physician's schedules

• Answer telephone, screen calls, take messages and provide general information

• Perform call center duties as assigned

• Direct patients in filling out record requests and transfer forms

• Monitor and maintain the orderliness of the waiting areas

• Attend meetings as required

• Perform related work as required

Typical Working Conditions: Work is performed in the reception area. Involves frequent telephone and personal contact with patients. Work may be stressful at times. Interaction with others is constant.

Knowledge, Skills and Abilities: Knowledge of business office procedures. Skill in operating a computer, photocopier and fax machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees and the public.

Education: Minimum High School graduation with one year of medical office experience.

Job Type: Full-time

Salary: Up to $23.00 per hour

Benefits:

• 401(k)

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

• Dental reimbursement

Healthcare setting:

• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift

• Holidays

• Monday to Friday

• Weekend (as needed)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

• Computer Skills: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Expected hours: 32 - 40 per week