Community Support Specialist

ReDiscover; Raytown, Northern (MO, KY); On-site; USD 40,000 - 52,000; Full time

Job summary

ReDiscover is seeking a Community Support Specialist to join the Behavioral Health Urgent Care team in Raytown, MO. The role focuses on compassionate, person-centered crisis support, rapid linkage to services, and coordination with an interdisciplinary team in a busy outpatient setting.

With a Bachelor's degree or equivalent experience, you’ll work full-time across three 12-hour shifts plus one 8-hour shift every other week, operating seven days a week with rotating weekends and holidays.

Qualifications

• Bachelor’s degree or 4 years of equivalent experience required.
• Valid driver’s license, current auto insurance, and a reliable vehicle for transporting clients.
• 2+ years of experience in substance use, behavioral health, or related setting preferred.
• Knowledge of Kansas City metro area community resources and health/social service systems preferred.
• Strong ability to build relationships and engage clients in a recovery-oriented environment.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide compassionate, person-centered support to individuals experiencing behavioral health crises in an outpatient urgent care setting.
• Engage clients during and after crisis visits to promote stabilization and treatment participation.
• Build trusting relationships using trauma-informed and recovery-oriented approaches.
• Assist clients in identifying and reducing barriers to care by connecting them with community resources.
• Coordinate follow-up care and assist with transportation to appointments using the client’s vehicle as needed.
• Document client interactions, referrals, progress, and services accurately in the EHR.

Skills

Relationship building

Crisis support

Trauma-informed care

Communication skills

Microsoft Office

Education

Bachelor’s degree or 4 years equivalent experience

Tools

Carelogic EHR

Job description

Job Details

Job Location: 7001 Blue Ridge Blvd - Raytown, MO 64133

Position Type: Full Time

Education Level: Bachelor's Degree

Travel Percentage: Road Warrior

Job Shift: Day

Make a Difference as a Community Support Specialist with ReDiscover

Join ReDiscover’s Urgent Care Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.

Why ReDiscover?

• 500+ dedicated professionals
• Over five decades of community impact
• A culture grounded in compassion, collaboration, and growth

About the Urgent Care Program

The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of it’s kind in the Kansas City area that provides the community immediate, same-day access to psychiatric medication for mental health and substance use needs. Through a multi-disciplinary approach, the BHUCC team provides care to clients every day of the week, including evenings, weekends and holidays to meet the client's and community's needs.

What You’ll Do

• Provide compassionate, person-centered support to individuals experiencing behavioral health crises through in-person and telephone interactions in an outpatient urgent care setting.
• Engage clients during and following crisis visits to promote stabilization, encourage treatment participation, and support successful transition to ongoing behavioral health services.
• Build trusting relationships with individuals experiencing mental health and/or substance use challenges, using trauma-informed and recovery-oriented approaches to foster engagement.
• Assist clients in identifying and reducing barriers to care by connecting them with community resources, including housing, transportation, financial assistance, healthcare, employment, and other supportive services.
• Coordinate follow-up care and assist with transportation to appointments and community resources, using your personal vehicle as needed in accordance with client service plans.
• Document client interactions, referrals, progress, and services accurately and timely within the Carelogic electronic health record (EHR).
• Collaborate closely with therapists, nurses, prescribers, peer support specialists, and other members of the interdisciplinary team to ensure coordinated, high-quality crisis and follow-up care.
• Monitor client progress following crisis intervention, provide ongoing encouragement and support, and communicate changes in client needs to the treatment team to promote safety and continuity of care.

Requirements of the Position

• Bachelor’s degree in a related field, or four (4) years of equivalent experience in lieu of a degree.
• Valid driver’s license, current auto insurance, and a reliable, registered vehicle available for work use, including transporting clients.
• Two (2)+ years of experience in a substance use, behavioral health, or related setting preferred.
• Knowledge of community resources and health/social service systems in the Kansas City metro area preferred.
• Strong ability to build relationships and engage clients in a recovery-oriented environment.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills.

Schedule Requirements

• Full-time position, consisting of three (3) 12-hour shifts each week, plus one (1) 8-hour shift every other week.
• Urgent Care operates seven (7) days per week; candidates must be available to work rotating weekends and holidays as needed.

Grow With Us

We’re committed to your professional development and will support your growth as a Community Support Specialist through training, collaboration, and meaningful work.