Medical Office Receptionist

Dermatology Associates Of Indiana P; Indianapolis (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

Training & development

Competitive salary

Paid time off

401(k)

Job summary

Dermatology Associates Of Indiana P is seeking a Medical Office Receptionist to deliver excellent patient service at the front desk. You will greet patients, verify insurance, schedule appointments, and support billing and administrative tasks in a busy dermatology clinic.

The role requires strong communication and interpersonal skills, reliability, and familiarity with EMR systems and office equipment. You will maintain patient records, answer inquiries, and ensure smooth patient flow while

Qualifications

• High school diploma or equivalent.
• Experience in medical office or customer service preferred.
• Knowledge of medical terminology and healthcare basics.
• Strong communication and interpersonal skills.
• Proficient with office equipment including computers and phones.
• Familiarity with EMR systems.

Responsibilities

• Greet patients and check them in/out professionally.
• Manage front desk operations and respond to inquiries.
• Update patient records in EMR and coordinate with staff.
• Verify insurance coverage and assist with billing or payments.
• Schedule and confirm appointments; send reminders.
• Relay messages and maintain patient confidentiality.
• Follow front desk procedures during emergencies.

Skills

Strong communication

Interpersonal skills

Customer service experience

Microsoft Office

EMR systems

Office equipment proficiency

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Benefits

• Free food & snacks
• Opportunity for advancement
• Training & development
• Competitive salary
• Paid time off
• 401(k)

Job Title: Medical Office Receptionist

Job Summary

The Medical Office Receptionist is responsible for providing excellent customer service to patients and visitors, managing the front desk operations, and supporting the administrative functions of the medical office.

Duties and Responsibilities

1. Patient Check-In and Check-Out:
   • Greet patients and visitors in a courteous and professional manner.
   • Register new patients by collecting necessary information and updating existing patient records.
   • Verify patient insurance information.
   • Schedule appointments and assist with appointment confirmations.
2. Front Desk Operations:
   • Answer and direct phone calls to the appropriate personnel.
   • Respond to inquiries and provide information about the medical office services.
   • Maintain cleanliness and order at the front desk area.
   • Handle patient inquiries and resolve issues or elevate to the appropriate staff.
3. Administrative Support:
   • Assist with medical office paperwork, including filling out and filing forms.
   • Maintain and update patient records in the electronic medical records (EMR) system.
   • Coordinate with medical staff to ensure efficient patient flow.
   • Manage and organize medical office documents and files.
4. Insurance Verification and Billing:
   • Verify insurance coverage and process insurance claims.
   • Assist patients with billing inquiries and provide information on payment options.
   • Collect co-payments and payments for services rendered.
5. Appointment Scheduling:
   • Schedule patient appointments based on availability and urgency.
   • Coordinate with medical staff to ensure proper scheduling of procedures and tests.
   • Send appointment reminders to patients.
6. Communication:
   • Relay messages to medical staff accurately and promptly.
   • Communicate effectively with patients, visitors, and other healthcare professionals.
   • Handle confidential information with discretion.
7. Emergencies and Security:
   • Follow established protocols in case of emergencies.
   • Ensure the security of the front desk area and patient information.

Qualifications

• High school diploma or equivalent.
• Previous experience in a medical office or customer service role is preferred.
• Knowledge of medical terminology and basic understanding of healthcare practices.
• Strong communication and interpersonal skills.
• Proficiency in using office equipment, including computers, phones, and fax machines.
• Familiarity with electronic medical records (EMR) systems.

Working Conditions

• Typically works in a climate-controlled medical office setting.
• Regular business hours

This job description is a general guideline, and specific responsibilities may vary depending on the needs of the medical office. It's important for a Medical Office Receptionist to be organized, detail-oriented, and capable of multitasking in a fast-paced environment.