Medical office receptionist

Dermatology Inc; Carmel (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading dermatology practice in the Midwest as a Medical Front Office Receptionist. In this vital role, you will be the first point of contact for patients, ensuring a welcoming atmosphere while managing essential front office tasks. Your ability to provide exceptional customer service, maintain organized workflows, and handle insurance processing will be key to our practice's success. This is a full-time position with opportunities for overtime, allowing you to make a meaningful impact in a fast-paced medical environment. If you are detail-oriented and passionate about patient care, this role is perfect for you.

Qualifications

• High school diploma or higher required.
• Dependable, honest, and compassionate demeanor.

Responsibilities

• Greet patients and verify insurance information.
• Schedule appointments and maintain office workflow.
• Demonstrate strong customer service and professionalism.

Skills

Customer Service

Detail-oriented

Organizational Skills

Insurance Verification

Medical Office Scheduling

Education

High School Graduate

Tools

Medical Office Scheduling Software (EMA)

Job description

Description

Dermatology, Inc. was founded in 1968 and has grown into one of the largest dermatology practices in the Midwest, providing comprehensive medical, surgical, and cosmetic skin care to meet the needs of our patients. We have ten board certified physicians and nine allied health professionals. We have expanded to several locations throughout Indianapolis and the surrounding areas. We are looking for a qualified individual to join our team.

The Medical Front Office Receptionist will work with the Front Office Manager to deliver elevated customer service at assigned location(s), maintain efficient office workflow, and complete insurance processing at the front desk.

Key Duties And Responsibilities

• Greet patients in a friendly, inviting manner – You are the face of the practice!
• Verify demographic information and insurance documents at each visit
• Collect insurance cards, co-pays, balances, cosmetic charges, HIPAA forms, insurance waivers, and medical history forms as needed
• Schedule appointments as directed by provider(s) and staff
• Post any monies collected to correct patients encounter or account
• Accurately balance and post batch daily
• Scan documents daily: HIPPA forms, Financial Policy forms, Medical Release forms, Invoices, etc.
• Demonstrate understanding of front office job requirements by following the established workflow with no deviation
• Demonstrate strong customer service and professionalism whether in person, on the phone, or through social media
• Maintain accurate petty cash fund
• Contact patients for schedule rebuilds when directed by provider or Front Office Manager
• Light cleaning of patient waiting room, toys, office, etc.
• Help maintain breakroom/ refrigerator cleanliness
• Complete projects as assigned by the Front Office Manager
• Duties and responsibilities may change, and new ones may be added at any time with or without advanced notice.
  
  

Requirements

• A High-school or higher graduate
• Dependable, honest, dedicated, and compassionate
• Strongly detail-oriented and highly organized
• Able to analyze situations and respond appropriately
• Accountable for own actions and accepting of constructive criticism
• Pleasant and positive when dealing with patients, other staff, providers, etc. in person, on the phone, and through social media
  
  

Have Experience With

• Working in a fast-paced medical office
• Elevating customer service while maintaining efficiency
• Medical office scheduling software, EMA experience is a plus
• Insurance verification, including Medicare and Medicaid
• Insurance claims process
  
  

Be Available To

• Work a Full-time plus position with weekly OT; hours are generally 7:30a-4:30p Monday – Friday; times will change based on daily provider schedule
• Work at assigned Indianapolis-area location: Carmel
• Provide rare coverage at other offices to assist with staffing needs