Medical Office Operations Lead

Astera Cancer Care

Scottsdale (AZ)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

Corporate discounts

Job summary

United Urology Group in Scottsdale, AZ is seeking an Assistant Site Manager to support the office independently with minimal supervision. You will handle daily administrative duties, assist with policy development, and supervise staff to maintain high patient-care standards.

The role requires 2+ years in a medical front office, plus 1–2 years of supervisory experience. Travel is 25% within the region; strong customer service and communication skills are essential for success.

Qualifications

Minimum High School Diploma or GED required.
Minimum of two (2) years of front office experience, preferably in a medical setting.
1-2 years of supervisory experience is strongly suggested, preferably in a medical setting.

Responsibilities

Coordinate the daily administrative duties of the site on a day-to-day basis.
Assist in developing, implementing, and revising policies and procedures to assure that everyone within their office adheres to the high standards of patient care expected.
Assist with P&L, including accountability to associated budget management.
Assist in training qualified team members, serving as a catalyst and mentor for motivating productivity, innovation, high employee morale, and commitment to the organization.
Directly supervises office team members and proactively manages their performance and development, coordinating with the Site Manager as it relates to performance feedback, appraisals, and corrective actions.
Assist in conducting regular staff meetings to communicate new ideas, resolve problems, obtain feedback, and maintain the staff's overall effectiveness.
Acts as the Office Ambassador by responding to doctor, patient, and employee grievances, complaints, and inquiries and seeks assistance, when necessary, from the Site Manager.
To create a positive and professional first impression for the practice and to show the patients a "we care" attitude.
Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
Ensure all required patient paperwork is compiled for that day's appointments.
Collect co-pays and past balances at the time of check-in and enter the batch for the day in Practice Management.
Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
Scan the patient's driver's license and insurance card(s) front and back into Ntierprise.
Ensure that all required referrals are obtained, scanned into the EMR, and linked to that day's appointment within Practice Management.
Reconcile payment batches at the end of every day and turn them into Site Manager.
Schedule follow-up procedures and coordinate any local ASC cases.
Assist patients with the completion of the Phreesia registration system.