Medical Office Manager I (2981) - Southside

TPMG; Chesapeake (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

A healthcare organization in Chesapeake, VA is seeking a Medical Office Manager I to oversee daily office operations, manage staff, and ensure effective office functioning. The ideal candidate will have 3-5 years of experience in a medical office and familiarity with EHR systems. This full-time role includes responsibilities for financial management, scheduling, and providing an optimal environment for staff and patients. The organization is committed to diversity and inclusion.

Qualifications

• COVID 19 Vaccination is required.
• 3-5 years of medical office experience required.
• Experience with prior EHR systems necessary.

Responsibilities

• Oversee daily office operations.
• Manage payroll and financial statements.
• Handle patient complaints and customer service.

Skills

Knowledge of organizational policies

Skill in planning and organizing

Ability to communicate clearly

Ability to work with minimal supervision

Education

Experience in a medical office setting (3-5 years)

Experience with EHR systems

Tools

Medical office procedures

Computer systems and applications

Job description

Position: Medical Office Manager I (2981) - Southside

Location: Chesapeake, VA

Job Id: 2981

# of Openings: 1

Tidewater Physicians MultispecialtyGroup is actively seeking a Medical Office Manager to practice out of one of our offices on the Southside. Tidewater Physicians Multispecialty Group (TPMG) includes more than 220 primary care, specialty physicians and advanced practice clinicians in more than 75 locations throughout southeastern Virginia. The schedule is full time work hours, Monday through Friday.

We have locations in: Norfolk, Chesapeake, Suffolk, and Virginia Beach

Position Summary

The Medical Office Manager is responsible for the daily operations of the location. Provides staff and operations support for the office in which they are assigned. Promotes a positive and supporting environment for site staff, patients, and providers.

Major Duties and Responsibilities

• Oversees daily office operations and delegates as needed.
• Establishing, delegating and monitoring office scheduling, policies and procedures
• Charge entry and insurance billing; Financial management; Inventory management
• Responsible for providing overall leadership, growth, marketing, administration and performance of all aspects of the practice to ensure accomplishment of its objectives and goals.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Create an atmosphere of team building for the site and set a professional example for staff.
• Responsible for personnel functions including staffing, training, monitoring and evaluation of staff.
• Post job openings using Newton Applicant Tracking System and interview new hires for site for administrative and clinical positions.
• Responsible for payroll, accounts payable and charge entry as well as delinquent claims and or bad debt.
• Review financials (i.e. P&L statements, GL reports, inventory control, payroll, etc.).
• Submit daily deposit registers to accounting as well as track timekeeping for employees.
• Analyze costs for overhead based on information from payroll distribution or overtime and schedule employee coverage appropriately.
• Hold weekly and or monthly meetings with managing physician and staff.
• Responsible for resolving patient complaints and customer service issues.
• Maintains strictest confidentiality.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of organizational policies, procedures and systems.
• Knowledge of clinic office procedures.
• Knowledge of computer systems and applications.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
• Skill in planning, organizing, delegating and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in operating a variety of office equipment and computer programs.
• Ability to work scheduled hours as defined in the job offer.
• Ability to read, interpret and apply policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, public effectively.
• Ability to work with minimal supervision.

Education/Training/Requirements

• COVID 19 Vaccination is required
• Must have 3-5 years of experience in a medical office setting.
• Experience with prior EHR systems required.

Physical Demands

• Ability to lift or move equipment.
• Ability to stand and walk for limited periods of time.
• Ability to sit for extended periods of time.
• Ability to enter data into a computer via a keyboard.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
• Ability to grasp and hold up to 30 lbs.*
• Ability to occasionally squat and lean over.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Basic vision, corrected.
• Ability to see and understand data on a computer screen.

Success Factors

• Open Communication/Positive
• Goal Driven
• Accuracy and Attention to Detail

Interested candidates are encouraged to submit their current cover letter, resume and any credentials.

Come join the TPMG team!

TPMG is an equal opportunity employer committed to a diverse and inclusive workforce.