Practice Support Specialist (3022) - Administration

TPMG; Virginia Beach (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading health care provider in Virginia Beach is seeking a Practice Support Specialist. The role involves assisting with the development and implementation of projects within the administration and promoting effective relationships between office locations and administration. Candidates should have a minimum of five years in a health care setting and excellent communication skills to ensure patient advocacy and operational efficiency. Join the dynamic team committed to quality care within the community.

Qualifications

• Experience in a health care setting, preferably with TPMG.
• Ability to work scheduled hours.
• Basic computer skills and applications knowledge.

Responsibilities

• Collaborate with office managers to develop operational objectives.
• Assist in the start-up of new medical offices.
• Communicate effectively and maintain patient confidentiality.

Skills

Knowledge of organization policies and procedures

Skilled in written and verbal communication

Knowledge of computer systems and applications

Education

Minimum of five years office management experience in health care

Certified Coder, CPC or equivalent

Tools

EHR systems

Job description

Position: Practice Support Specialist (3022) - Administration

Location: Virginia Beach, VA

Job Id:3022

# of Openings:1

Tidewater Physicians MultispecialtyGroup is actively seeking a Practice Support Specialist to practice out of our Administrative office in Newport News. Tidewater Physicians Multispecialty Group (TPMG) includes more than 220 primary care, specialty physicians and advanced practice clinicians in more than 75 locations throughout southeastern Virginia. The schedule is full time work hours, Monday through Friday. This position will work on the Southside (Chesapeake, Norfolk, Virginia Beach, etc.)

Position Summary

The Practice Support Specialist is responsible for assisting with the development and implementation of projects that are introduced administratively and throughout the physician group. Provides frequent and positive interaction at the physician office level to promote an on-going open exchange for a strong and effective relationship between the office locations and administration.

Major Duties and Responsibilities

• Collaborates with Office Managers, Regional Operations Managers and senior leaders to develop objectives, strategies and plan; conducts comprehensive needs assessments; makes recommendations for optimizing operations at the locations.
• Assists with the development of priorities based on assessed needs, business impact and available resources.
• Assists with processing medical-legal documents, insurance and correspondence requests in accordance with professional ethics, and in conformity with federal, state and local statutes.
• Assists in the start-up of new medical offices as new physicians and specialties join TPMG.
• Assists Regional Operations Managers with Office Manager turnover or new program training.
• Participates in new hire training and orientation programs when necessary.
• Assists with float pool programs.
• Assures patients are given proper attention during patient advocacy situations.
• Assists with providing appropriate coverage for Office Managers when needed.
• Contributes to an atmosphere of team building whether working on a site assignment or at Administration.
• Continuously looks for ways to develop best practices at the TPMG locations.
• Conducts fact-finding meetings with physician/manager/staff.
• Gathers, analyzes and evaluates data.
• Identifies problems and recommends solutions.
• Assists Office Managers/Physicians with the implementation of agreed upon changes.
• Communicates effectively and professionally.
• Values being part of a team with a high expectation for collaboration.
• Works with minimal supervision.
• Pays strong attention to detail.
• Maintains strictest confidentiality in all matters to include patient privacy and sensitive site assignments.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of organization policies and procedures.
• Knowledge of fiscal management and HR management techniques, medical office management techniques and practices.
• Knowledge of basic computer systems and applications. Experience with EHR systems.
• Skilled in written and verbal communication.
• Ability to work scheduled hours as defined in the job offer.

Education/Training/Requirements

• Minimum of five years office management experience in a health care setting (preferable with TPMG).
• Certified Coder, CPC or equivalent.
• Experience with both family practice and subspecialty groups preferred.

Physical Demands

• Ability to lift or move equipment.
• Ability to stand and walk for long periods of time.
• Ability to sit for extended periods of time.
• Ability to enter data into a computer via a keyboard.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
• Ability to grasp and hold up to 30 lbs.*
• Ability to occasionally squat and lean over.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Basic vision, corrected.
• Ability to see and understand data on a computer screen.

Success Factors

• Open Communication/Positive
• Goal Driven
• Accuracy and Attention to Detail

Interested candidates are encouraged to submit their current cover letter, resume and any credentials. Come join the TPMG team!

TPMG is an equal opportunity employer committed to a diverse and inclusive workforce.