Medical Office Manager

Colonial Group; Roanoke (VA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k) retirement plan with employer 0

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Paid Time Off

Employee Assistance Program

Education Assistance

Company Paid Life Insurance

Voluntary insurance

Job summary

Colonial Group in Roanoke, VA is seeking a Medical Office Manager to oversee day-to-day administrative and receptionist duties within a medical practice.

The role requires coordinating staff, maintaining patient records, managing schedules, ensuring HIPAA compliance, and communicating with patients and providers to support excellent outcomes. Previous medical office experience and strong organizational skills are essential.

Qualifications

• Experience in the medical field & knowledge of medical terminology, office management or leadership
• Knowledge of accounting, data and administrative processes and principles
• Ability to handle medical records discreetly.
• Time-management skills.

Responsibilities

• Assist with maintaining support staff work schedule, assisting with Human Resource requirements
• Front desk reception
• Greets patients, completion of registration forms, and gives instructions
• Files and maintains medical and financial records
• Prepares and types correspondence
• Processes mail
• Uses communication skills with appropriate medical terminology
• Follows HIPAA regulations and OSHA safety rules
• Ensure all charts are prepared in advance with medical records prior to visits
• Maintains patient confidentiality and timely patient phone call handling
• Manages monthly physician schedules
• Directs outside services and products (supplies, equipment)
• Oversees patient care tasks and coordination for excellent outcomes
• Assists VP with growth analysis and external partnerships

Skills

Excellent written and verbal comms

Exceptional people skills

Time-management

Multi-tasking

Organizational skills

Independent decision-making

Education

High School Diploma or equivalent

Two years administrative/clinical experience in medical practice

Job description

The Medical Office Manager is responsible for the performance and supervision of both day-to-day administrative/reception duties.

Roles & Responsibilities:

• Assists with maintaining support staff work schedule, assisting with Human Resource requirements
• Front desk reception
• Greets patients, completion of registration forms, and gives instructions
• Files and maintains medical and financial records
• Prepares and types correspondence
• Processes mail
• Uses communication skills with appropriate medical terminology
• Follows appropriate legal and ethical professional conduct
• Follows medical practice and OSHA safety rules and procedures while on assignment
• Follows and upholds HIPAA regulations
• Ensure all charts are prepared at least a week in advance including obtaining medical records for patients prior to an office visit
• Ensures incoming patient phone calls are answered in a timely manner and maintains reasonable wait times
• Maintains patient confidentiality which complies with all HIPAA regulations
• Manages monthly physician schedules
• Directs and/or secures the services and products of outside sources such as medical supplies, equipment, office furnishings
• Oversees patient care tasks which could include: clinical assessments, acting as a patient liaison, acting as an advocate, and coordination with the necessary staff and resources to ensure excellent patient outcomes
• Performs other position-related duties as assigned
• Assists VP of Healthcare Operations and Friendship with growth analysis, introducing and examining opportunities for growth of clinic with external partnerships.

Essential Functions:

• Ability to make independent decisions within the scope of license or certification when circumstances warrant such action
• Comply with all local, state, federal, and facility policies and procedures
• Works with physicians and staff to implement clinic goals and objectives in support of the strategic plan
• Oversees the day-to-day operations of the office including but not limited to the following: staff management, scheduling, facilities, billing

Qualifications:

• Experience in the medical field & knowledge of medical terminology, office management or leadership
• Knowledge of accounting, data and administrative processes and principles
• Ability to handle medical records discreetly.
• Time-management skills.
• Ability to multi-task and perform well in stressful situations.
• Exceptional people skills for liaising with patients, healthcare providers, specialists, clinic staff and the public.
• Excellent written and verbal communication skills.
• Exceptional organizational skills to ensure that quality services are provided.
• Competency with computer-based healthcare administration systems.

Education & Experience:

• High School Diploma or equivalent required
• Two years or more administrative/clinical experience in a medical practice setting

Benefits for Full Time Positions:

• 401(k) retirement plan along with employer match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Paid Time Off
• Employee Assistance Program
• Education Assistance
• Company Paid Life Insurance
• Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)