Medical Office Front Desk Specialist: Patient Concierge

Total Pain Treatment Centers of Connecticut; Middletown (CT); On-site; USD 34,000 - 52,000; Full time

Job summary

Total Pain Treatment Centers of CT is seeking a friendly, organized Front Desk Specialist to join our healthcare team. This role is the first point of contact for patients and supports the daily operations of a busy medical practice with a focus on outstanding customer service.

The ideal candidate has healthcare experience, strong administrative skills, and a compassionate approach to patient care. Duties include check-in/out, updating demographics and insurance info, scheduling in EMR systems,

Qualifications

• Experience in a medical office or healthcare environment preferred.
• Proficiency with EMR systems; experience with eClinicalWorks is highly desirable.
• Knowledge of medical terminology and insurance verification processes.
• Experience verifying Medicare and commercial insurance benefits.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Understanding of HIPAA regulations and healthcare privacy standards.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Manage patient check-in/check-out efficiently.
• Enter, verify, and update patient demographics and insurance information.
• Educate patients regarding office policies, billing procedures, and insurance participation.
• Schedule appointments using EMR systems, including eClinicalWorks.
• Assist patients with coordinating laboratory testing, imaging studies, referrals, and insurance authorizations.
• Verify insurance coverage, including Medicare and other third-party payers.
• Operate and manage a multi-line phone system while providing excellent customer service.
• Review patient charts prior to appointments to ensure all required documentation and reports are available.
• Respond to patient messages and facilitate communication between patients and providers.
• Maintain accurate medical records while ensuring HIPAA compliance and privacy standards.
• Scan documents, manage office supplies, and provide general administrative support.
• Utilize Microsoft Office for scheduling, correspondence, reporting, and documentation.
• Process daily payments and prepare collection reports.
• Travel between New Haven and Middletown offices to provide coverage as needed.
• Perform additional duties as assigned.

Skills

Customer service

Medical office coordination

Tools

EMR systems

eClinicalWorks

Microsoft Office

Job description

Total Pain Treatment Centers of CT is seeking a friendly, organized Front Desk Specialist to join our healthcare team. This role is the first point of contact for patients and supports the daily operations of a busy medical practice with a focus on outstanding customer service.

The ideal candidate has healthcare experience, strong administrative skills, and a compassionate approach to patient care. Duties include check-in/out, updating demographics and insurance info, scheduling in EMR systems,