Medical Front Desk & Patient Experience Coordinator

Atlas LS LLC - Total Pain Treatment Centers of Connecticut

Connecticut

On-site

USD 22,000 - 30,000

Full time

14 days+

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Job summary

Atlas LS LLC - Total Pain Treatment Centers of Connecticut is seeking a friendly, organized Front Desk Specialist to join our healthcare team. This role is the first point of contact for patients and supports the daily operations of a busy medical practice.

The ideal candidate has healthcare office experience, EMR proficiency (eClinicalWorks preferred), and strong communication and multitasking skills. Responsibilities include greeting patients, scheduling appointments, verifying insurance,

Qualifications

Experience in a medical office, physician practice, or healthcare setting preferred.
Proficiency with EMR systems; experience with eClinicalWorks is highly desirable.
Knowledge of medical terminology and insurance verification processes.
Experience verifying Medicare and commercial insurance benefits.
Strong organizational and multitasking abilities in a fast-paced environment.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office applications.
Understanding of HIPAA regulations and privacy standards.
Exceptional customer service and phone etiquette skills.

Responsibilities

Greet patients warmly and manage check-in/check-out.
Enter, verify, and update patient demographics and insurance information.
Educate patients on office policies, billing procedures, and insurance participation.
Schedule appointments accurately using EMR systems (including eClinicalWorks).
Assist patients with coordinating laboratory testing, imaging, referrals, and authorizations.
Verify insurance coverage, including Medicare and other payers.
Operate a multi-line phone system while delivering excellent service.
Review patient charts prior to appointments and ensure required documentation is available.
Respond to patient messages and facilitate communication between patients and providers.
Maintain HIPAA-compliant medical records and privacy standards.
Scan documents, manage office supplies, and provide general administrative support.
Utilize Microsoft Office for scheduling, correspondence, reporting, and documentation.
Process daily payments and prepare collection reports.
Travel between New Haven and Middletown offices to provide coverage as needed.
Perform additional duties as assigned.