Medical Office Front Desk Coordinator

Florida Urology Partners LLP; Wesley Chapel (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

YMCA membership

Job summary

Florida Urology Partners LLP in Wesley Chapel, FL, is growing and seeks a Medical Front Desk Coordinator to manage patient intake, scheduling, and front-desk operations in a fast-paced medical office.

The role requires friendly, professional communication, HIPAA compliance, and strong organizational skills, with Epic experience helpful. Full-time benefits include YMCA membership and a supportive team.

Qualifications

• Knowledge of healthcare field and medical terminology.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of healthcare insurance preferred.
• Proper grammar, spelling and punctuation.

Responsibilities

• Greet patients and visitors in person or by phone.
• Answer the phone with polite, consistent etiquette.
• Keep reception area clean and organized.
• Register new patients and update demographics with detailed information.
• Facilitate patient flow by notifying providers of arrivals and delays.
• Respond to inquiries courteously.
• Maintain stocked medical office supplies and monitor equipment.
• Protect PHI and ensure security of patient information (HIPAA).
• Collect co-pays and patient balances; reconcile end-of-day collections.

Skills

Customer service

Phone etiquette

Organizational skills

HIPAA compliance

Tools

Epic

Outlook

Windows

Microsoft Word

Job description

Description

Our practice is growing! We just opened a new office in Wesley Chapel next to Wiregrass Mall and we are adding to our staff. The Medical Front Desk Coordinator role is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. A cheerful smile and a willingness to help our patients goes a long way. Our office is a high volume and fast paced office so excellent organizational and prioritization skills are necessary. Epic experience is always helpful.

We offer excellent benefits for our full-time eligible employees, including a membership to the YMCA!

Requirements

• Welcomes and greets all patients and visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, and monitoring office equipment
• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Collecting co-pays and patient balances
• Reconciling end of day collections
• Understand and uphold HIPAA regulations

Must have knowledge of healthcare field and medical specialty, medical terminology, knowledge of general administrative and clerical procedures, working knowledge of healthcare insurance preferred and proper grammar, spelling and punctuation.

Computer skills: Electronic Health Records (Epic), Outlook email, Windows, Microsoft Word, On-line Insurance Carrier websites

Florida Urology Partners is committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics