Medical Office Front Desk & Admin Specialist

Carilion Clinic; Roanoke (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Referral Bonus Program Eligibility

Job summary

Carilion Clinic is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, and check-in/check-out processes. The role also handles phone systems, eligibility data, and basic billing support in a fast-paced environment.

Requirements include a high school diploma or GED, strong customer service, knowledge of medical terminology, EMR systems proficiency, and excellent data entry skills.

Qualifications

• High school diploma or GED required.
• Strong customer service orientation and communication skills.
• Knowledge of medical terminology and office procedures.
• Proficient data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Front office tasks: patient registration, scheduling, check-in, and check-out.
• Manage multi-line phone systems, screen calls, route messages.
• Maintain patient demographics, insurance, and eligibility data.
• Collect co-pays and balances; handle daily transactions.
• Coordinate referrals and obtain necessary authorizations.
• Maintain medical records in compliance with standards.
• Use EMR systems for scheduling, reporting, and documentation.
• Provide directions and assistance to patients and visitors.
• Assist with event coordination and departmental projects.
• Perform basic clinical support tasks under supervision.

Skills

Customer service

Communication

Medical terminology

Data entry

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

EMR systems

Microsoft Office

Job description

Carilion Clinic is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, and check-in/check-out processes. The role also handles phone systems, eligibility data, and basic billing support in a fast-paced environment.

Requirements include a high school diploma or GED, strong customer service, knowledge of medical terminology, EMR systems proficiency, and excellent data entry skills.