Medical Office Coordinator - OB

Mohawk Valley Health System; City of Utica (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Mohawk Valley Health System in Utica, NY is seeking a Medical Office Coordinator to support the patient care team. The role coordinates phone calls, appointments, prescription authorizations, and providers’ schedules, acting as a critical link between patients and clinical staff.

You will manage communications, prepare charts and tests, handle prior authorizations, enter orders, retrieve records, and assist with referrals.

Qualifications

• High School Diploma or equivalent is required.
• 1–2 years of experience in a healthcare setting.
• Ability to prioritize work and communicate effectively.
• Experience with insurance company rules/regulations is strongly recommended.

Responsibilities

• Coordinate phone calls, appointments, and authorizations.
• Manage provider schedules and referrals; review daily calendars.
• Handle prior authorizations and order entry for medications and tests.
• Retrieve records from various sources for follow-up appointments and testing.
• Cross-train in other clerical positions and assist with form completion and communications.

Skills

Communication

Prioritization

Healthcare setting experience

Education

High School Diploma or equivalent

Job description

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The Medical Office Coordinator provides indirect patient care in the office setting. This role will coordinate phone calls, appointments, prescription authorizations, providers’ schedules, etc. and be an integral part of the patient’s care team. The Medical Office Coordinator maintains a vast knowledge of medical terminology, understands difference between clinical and non-clinical matters, and forwards all clinical matters to the appropriate clinical staff/provider.

Core Job Responsibilities

• Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to patient’s next appointment.
• Works as a clerical member of the patient’s care team.
• Utilizes phone notes for all communication/documentation between self and patient.
• Answers phone calls professionally, referring calls to clinical staff when appropriate.
• Reviews schedule on daily basis identifying any problem areas and communicating to Practice Manager.
• Handle prior authorizations for all medications.
• Performs order entry, i.e.: enter orders, medication referrals, clarifies orders with providers.
• Retrieves records from all sources for follow up appointments.
• Faxes tests, records to providers/patients, signed orders, etc.
• Completes forms completion, obtains provider signatures, makes copies and sends to recipient.
• Enters prescription refill requests, phones in/faxes/mails prescriptions as directed by provider.
• Works referrals to ensure timeliness of appointment scheduled for testing, new consults, etc.
• Manages provider schedules, canceling and rescheduling as needed.
• Cross trains in other clerical positions, as applicable.
• Sends letters to patients regarding normal test results.
• Sends letters to insurance companies appealing denied services or medication.
• Facilitates provider to provider calls.
• Performs other duties as required.
  

Education/Experience Requirements

REQUIRED:

• High School Diploma or equivalent
• 1-2 years of experience in a healthcare related setting
• Demonstrated ability to prioritize work and communicate effectively

Preferred:

• Experience with insurance company rules/regulations and medical terminology strongly recommended

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Req Id 98991
Department OB CARE CTR
Shift Days
Shift Hours Worked 8.00
FTE 1.0
Work Schedule HRLY NON-UNION-8 HR
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $19.00 - $25.00 Per Hour