Medical Office Coordinator-Epping Pediatrics

Exeter Hospital; Epping (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

Exeter Hospital is seeking a Medical Office Coordinator for Epping Pediatrics. This full-time position involves administrative support, patient scheduling, insurance verification, and maintaining office supplies. The ideal candidate will have excellent customer service skills and relevant experience in a healthcare setting.

Qualifications

• 1-3 years experience in a customer service environment.
• BCLS certification within 6 months of hire.

Responsibilities

• Provide administrative support to clinical staff and patients.
• Manage inquiries, referrals, and data entry.
• Collect co-pays, verify insurance eligibility, and reconcile transactions.

Skills

Customer Service

Scheduling

Data Entry

Education

High school diploma or equivalent

Job description

Medical Office Coordinator - Epping Pediatrics

Location: Epping, NH

Practice: Epping Pediatrics

Position: Administrative/MA

Schedule: Full-time, Day Shift, 8:00am - 5:00pm (varies)

Posted: 04/18/2025

*CA

The Medical Office Coordinator will provide administrative support to the physician practice, clinical staff, and patients. Responsibilities include scheduling, managing inquiries, patient referrals, data entry, medical records support, maintaining office supplies, and daily banking.

Requirements:

• High school diploma or equivalent
• 1-3 years experience in a customer service environment
• BCLS certification within 6 months of hire

Major Responsibilities:

1. Utilize excellent customer service skills to perform daily administrative duties including greeting, check-in/check-out, scheduling, answering phones, and message taking.
2. Collect co-pays and patient balances, verify insurance eligibility, update patient demographics, and meet performance metrics related to payments, eligibility, and denials.
3. Post payments and adjustments, reconcile daily transactions, and prepare bank deposits as needed.
4. Mentor and train new staff members when required.
5. Manage patient referrals with physician guidance and ensure proper referrals are obtained for specialist visits.
6. Assign new patients to providers and care teams to ensure continuity of care.
7. Follow standard protocols and complete order and referral reconciliations as needed.
8. Maintain sensitivity to patient confidentiality and comfort, fostering a therapeutic environment in accordance with standards.
9. Provide coverage for other CORE offices as needed.