Contact Center Lending Specialist - Rochester, NH

Service Credit Union; Rochester (NH); On-site; Full time

Job summary

Service Credit Union is seeking a Contact Center Lending Specialist in Rochester, NH, to be the primary contact during the loan application process. This role entails reviewing applications, following up with customers, and managing all stages of the loan cycle. Starting pay is $22.62 per hour, with various benefits including health, dental, and PTO from day one.

Benefits

Great health and dental benefits starting day one!

401k with 8% company contribution after one year.

Tuition reimbursement.

Training and career growth opportunities.

Qualifications

• Proven success identifying and cross selling opportunities.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.

Responsibilities

• Review and decision new loan applications via phone or web.
• Perform routine follow-ups with loan applicants.
• Process incoming member requests for loan-related documentation.

Skills

Customer Service

Communication Skills

Multi-tasking

Education

High school diploma or equivalent

Job description

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a Contact Center Lending Specialist who will serve as the primary point of contact for the applicant throughout the application process and is responsible for all stages of the loan cycle to include the initial interview, review of the credit picture, loan decision, closing and funding processes.

Pay: Starting at $22.62 per hour. Flexible based on experience.

Hours: Monday-Friday, 11:30-8pm EST with rotating Saturdays.

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.
  
  

The Day to Day:

• Review and decision any new loan application via phone or web application.
• Perform routine follow up with loan applicants to complete the loan process.
• Identify and discuss cross sell opportunities during the loan application process.
• Review and upload supporting loan documentation to loan processing system.
• Serve as the primary point of contact for the loan applicant throughout the application process.
• Process incoming member requests for loan related documentation to include copies of contracts, payment booklets and subsequent changes in terms of the loan.
• Responsible for closing on loan applications to include covering the terms of the loan, creation of loan contracts and disbursal of loan proceeds.
• Perform audits of completed loan packages to ensure quality and consistency standards are met.
• Perform other job-related duties as assigned.
  
  

Experience and Qualifications:

• Proven success identifying and cross selling opportunities.
• Proven track record identifying and selling competitive
• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.
  
  

At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our member’s needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

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