Medical Office Clerk - Patient Registration & Scheduling

Resolution Think LLC.; Portsmouth (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Resolution Think LLC is seeking an experienced Medical Office Clerk to support the Internal Medicine Department at Portsmouth Naval Medical Center. Responsibilities include patient registration, check-in/out, scheduling, updating medical records, and HIPAA compliance.

The role requires professionalism, confidentiality, and strong communication with patients and staff. Location is at Portsmouth Naval Hospital, VA, with a Monday–Friday schedule from 0800 to 1630.

Qualifications

• Experience in a medical practice or clinical setting.
• Knowledge of medical terminology required.
• Must be able to type at least 50 WPM.

Responsibilities

• Utilize MHSGENESIS and databases to support patient care and administrative tasks.
• Provide scheduling services for patient care.
• Serve as the initial point of contact for staff and patients in the department.
• Maintain patient records and protect confidentiality and HIPAA compliance.
• Assist with check-in/out, form completion, and patient education materials.
• Maintain records of patients treated and examinations performed.
• Use the MTF automated scheduling system to set exams and remind patients of upcoming visits.
• Screen incoming calls and route them according to department guidelines.
• Act as information receptionist for radiology spaces, ensuring privacy and providing required materials.
• Maintain ongoing contact with beneficiaries, staff, and healthcare providers by phone, email, or in person.
• Coordinate transport equipment and assist with procedures communications.
• Relate scheduling information for upcoming procedures to staff and patients.
• Assist with safe movement of patients and equipment as needed.

Skills

Medical terminology

Typing speed 50 WPM

Education

High School Diploma or GED

Job description

Resolution Think LLC is seeking an experienced Medical Office Clerk to support the Internal Medicine Department at Portsmouth Naval Medical Center. Responsibilities include patient registration, check-in/out, scheduling, updating medical records, and HIPAA compliance.

The role requires professionalism, confidentiality, and strong communication with patients and staff. Location is at Portsmouth Naval Hospital, VA, with a Monday–Friday schedule from 0800 to 1630.