Medical Office Clerk - Emergency Medicine

Decypher; Nevada (IA); Hybrid; USD 15,000 - 26,000; Full time

Job summary

Decypher is seeking a Medical Office Clerk - Emergency Medicine to support front-office operations and patient care coordination. The role involves handling calls, verifying eligibility, updating demographics, and scheduling using MHS GENESIS and related systems.

Responsibilities include maintaining accurate records, coordinating record retrieval, and ensuring compliance with regulations and accreditation standards in a fast-paced emergency department environment.

Qualifications

• Education: HS diploma or GED; basic medical terminology.
• Certifications: BLS.
• Experience: 2+ years in a relevant setting or RHIT/RHIA certified.

Responsibilities

• Answers main office phone line and directs calls to the appropriate section.
• Determines patient eligibility for services and passes on general information.
• Validates basic patient demographics and maintains up-to-date schedules.
• Retrieves and files medical records and supports record quality reviews.
• Schedules, reschedules, and cancels appointments using MHS GENESIS systems.
• Ensures documentation is complete and records are stored per regulations.

Skills

2+ years experience

Education

High School diploma or GED

RHIT certification

RHIA certification

BLS certification

Job description

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Medical Office Clerk - Emergency Medicine

Join Decypher and make a direct impact on the health and readiness of America’s service members, veterans, and their families. Since 2008 Decypher has offered healthcare industry professionals careers where their expertise is valued, and their work makes a meaningful impact. Decypher partners with the Defense Health Agency to deliver professional services, technology, and management solutions. Our mission is to provide and support quality care for our veterans, servicemembers and their families, across the United States and overseas.

Job Summary: Medical Office Clerk - Emergency Medicine provides front-office administrative and patient support by managing incoming calls, determining patient eligibility, verifying demographic information, and scheduling, rescheduling, and canceling appointments using MHS GENESIS and related systems. Maintains accurate patient medical records and schedules by coordinating record retrieval, filing, quality reviews, documentation requests, reporting, and retirement of records in accordance with established regulations, procedures, and accreditation standards.

Required Qualifications:

• Education:
  • High School diploma or General Educational Development (GED) equivalency.
  • Basic medical terminology required.
• Certifications:
  • Basic Life Support (BLS)
• Experience:
  • Minimum two-years of relevant experience or
  • Specialized Registered Health Information Technician (RHIT) or
  • Registered Health Information Administrator certification required.

U.S. Citizenship is required

Key Responsibilities:

• Answers main office phone line. Directs telephone calls to the appropriate section for
  assistance. Takes messages as required.
• Determines patient eligibility for services. Passes on general information.
• Validates basic patient demographic information on MHS GENESIS
• Maintains accurate and up-to-date patient schedules and logs. Utilized government
  computer system tools and standard protocols and procedures (detail codes, freezing slots,
  and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling
  options, or cancellation processing.
• Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes
  consult/referral specialty medical care within the MTF.
• Obtains updates and files medical records. Obtains documentation as requested by
  healthcare providers (test results or documentation not yet filed in records).
• Organizes and researches patient records, extract needed information, and reviews records for completeness, accuracy, and consistency within established guidelines.
• Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives.
• Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical
  records prior to appointment(s).
• Prepares reports regarding record statistics as necessary. Participates in records review as part of the facility’s quality assurance program and in accordance with accreditation
  standards.
• Retires medical records in accordance with regulatory procedures and guidelines.

Work Environment & Schedule: The emergency department is a 24 hour/7 day per week operation which includes: weekends, holidays, days, and night shifts. Duty Hours: Various shifts from a minimum of 4-hour shifts to a maximum of 12-hour shifts, not to exceed 40 hours a week. ER work weeks run from Sunday - Saturday. Contractors will get a 30 min lunch break when working 8-hour (or longer) shifts.

Physical requirements: Requirements include prolonged walking, standing, sitting, or bending. Must be able to carry 25-50 pounds and reach high shelving units with the assistance of stepladders to retrieve and file medical records.

Compensation & Benefits: Up to $19.50 per hour + H&W.

Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V)