Medical Office Associate - Orthopedics General

Penn State Health; Enola (PA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Tuition discount

Comprehensive benefits

Job summary

Penn State Health is seeking a Medical Office Associate for Orthopedics General. You will provide front office support, manage patient intake, scheduling, registrations, and payments, and assist with inquiries.

The role involves handling communications and coordinating patient care in a fast-paced clinic. Ideal candidates will have a high school diploma or equivalent and at least one year of medical office experience, with excellent interpersonal skills and attention to detail.

Qualifications

• Front office support for clinical operations
• Ability to schedule, register, and collect payments
• Strong interpersonal and customer service skills required

Responsibilities

• Schedule, check-in, and register patients per policy
• Handle patient check-out, scheduling, and education materials
• Answer phones and respond to inquiries professionally
• Process patient letters and electronic messages
• Monitor task lists and voicemails per guidelines

Skills

Front office operations

Patient scheduling

Interpersonal skills

Customer service

Education

High School diploma or equivalent

Tools

HIPAA forms

Job description

Medical Office Associate - Orthopedics General

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

Provides front office support to clinical operations. Works with a diverse patient population to ensure accuracy of patient intake, registration, payments, and scheduling. Routinely answers phone calls and provides assistance to inquiries. Must be detail oriented with good interpersonal and customer service skills. Works under the daily supervision of the Practice Site Manager and/or assigned staff.

ESSENTIAL DUTIES: The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, request (wait) list, per policy and guidelines, and provides appropriate information/directions.
• Registers (or verifies registration of) patients and ensures information is current and accurate.
• Collects insurance copayments and other outstanding balances per policy.
• Answers telephone in a timely and polite manner. Obtains signatures on required forms (HIPAA, Consent to Treat, etc.)
• Performs check out functions including charge entry, scheduling of appointments, providing patient visit summaries, requisitions, and educational materials to patient.
• Composes professional, concise eMessages related to patient care needs.
• Generates patient letters, and manages other patient correspondence as required.
• Monitors task lists, eMessage pools, and voice mail lines per guidelines.

MINIMUM QUALIFICATION(S):

• High School diploma or equivalent required.
• One (1) year of Medical Office related experience required.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Wellwith Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balancedwith Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Securedwith Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewardedwith Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supportedby the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MEDICAL GROUP?

#WeAre committed to providing patient- and family-centered care to all patients —and skillfully handle needs at every level of complexity utilizing our shared governance model of care. The Medical Group is constructed of both primary care and multi-specialty offices that are striving to make a difference in each patient’s healthcare routine. Working alongside seasoned professionals, you will be spearheading the mission of Penn State Health to provide the highest quality care to all patients within their local community! Working with us means being part of a team that strives to provide excellent patient care every day, but also one that works together to set and achieve goals, build on the Penn State Health legacy and create new possibilities for the future.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employerand does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.