Medical Office Associate I - Rehab Front Desk & Admin

Atlantic Health System; Morristown (NJ); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Paid time off

Tuition reimbursement

Descripción de la vacante

Atlantic Health System is seeking a reliable, motivated, and team-oriented individual to join our outpatient rehabilitation site in Morristown, NJ. This full-time role supports check-in, scheduling, and front desk duties, providing exceptional customer service to patients and clinical staff.

You will manage EPIC work queues, handle patient communications, and support billing and administrative tasks within a collaborative healthcare environment.

Formación

• Front desk responsibilities including patient check-in and scheduling.
• Customer service and administrative support to clinical staff.
• Adherence to policies and training requirements.

Responsabilidades

• Completes check-in processes.
• Assists patients with appointment scheduling adhering to rehab guidelines.
• Runs appointment estimates and collects co-pays and up-front balances.
• Monitors online appointment portal and responds to patient requests.
• Addresses EPIC work queues and maintains them in good standing.
• Manges departmental phone lines.
• Makes confirmation calls.
• Orders office supplies and manages materials.
• Delivers excellent customer service.
• Provides administrative support to clinical and management team members.
• Completes and adheres to all AH and AR role specific trainings, guidelines and policies.
• Reports facility issues.
• Assists with insurance responsibilities.
• Maintains communication with team members and leadership.
• Performs other administrative tasks as needed.
• Assists with training new team members.

Conocimientos

Check-in

Appointment scheduling

Co-pays collection

Customer service

Administrative support

Herramientas

EPIC EHR

Descripción del empleo

Atlantic Health System is seeking a reliable, motivated, and team-oriented individual to join our outpatient rehabilitation site in Morristown, NJ. This full-time role supports check-in, scheduling, and front desk duties, providing exceptional customer service to patients and clinical staff.

You will manage EPIC work queues, handle patient communications, and support billing and administrative tasks within a collaborative healthcare environment.