Medical Office Associate-CMG Surgical Services FT 8-430

Centra Health, Inc.; Lynchburg (VA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Centra Health, Inc. is seeking a Medical Office Associate (MOA) to be the primary contact for patients, providing administrative support to patients and staff. Responsibilities include registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, and handling calls with professional customer service.

The MOA supports a high-volume medical practice, requiring excellent communication, accuracy, and confidentiality in a fast-paced setting.

Formación

• High School Diploma or GED required.
• Strong communication, confidentiality, and customer service skills.
• Ability to work in a high-volume, fast-paced environment.

Responsabilidades

• Answer and direct calls and forward messages.
• Assist patients with registration and form completion.
• Enter patient charges into the practice management system.
• Schedule in-house and referral appointments.
• Verify patient insurance eligibility.
• Perform end-of-day reconciliation and closing.
• Other duties as assigned.

Conocimientos

Customer service

Office software

Multiline phone handling

Communication skills

Data entry

Educación

High School Diploma or GED

Descripción del empleo

Job Description

The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers. Duties may include: registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments.

Job Description

The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers. Duties may include: registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments.

P&BH: Reports to SENIOR DIRECTOR PSYCHIATRY & NURSING OPERATIONS

Responsibilities

• Answers and directs calls and forwards messages as appropriate
• Assists and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction
• Assists patients with registration process, including forms completion
• Enters patient charges into the practice management system
• Schedules patients for internal and outside referral appointments as appropriate
• Verifies patient insurance eligibility
• Performs reconciliation, closing, and end of day procedures
• Other duties as assigned

Qualifications

• Required Education: High School Diploma / GED.
• Required Experience / Skills: Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner. Knowledge of general office support practices and related office equipment. Skill in computer use. Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner. Experience performing detailed tasks while maintaining accuracy and efficiency. Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation. Ability to maintain confidentiality at all times. Ability to interact with diverse groups. Ability to operate in a high-volume, fast-paced environment.